An effective leader capable of guiding team members to maximize opportunities while ensuring that company standards are met. Dedicated to fostering a collaborative work environment, with a proven track record of success within employers, and stakeholders. Passionate team player with experience collaborating with clients. An industry developer of high-value BPO projects
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Manager, Customer SuccessDeelAntioquia, Colombia
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Training And Quality ManagerConcentrix Jul 2024 - PresentMedellín, Antioquia, Colombia -
Corporate CoordinatorThe Nest By Webhelp Oct 2023 - Jul 2024Medellín, Antioquia, Colombia• Facilitated the strategic expansion of startup operations through global outsourcing initiatives• Crafted transformative training programs and implemented high-impact quality assurance solutions for startups. -
International ConsultantSurtipulpas Sep 2023 - Jul 2024Medellín, Antioquia, Colombia• Providing information and advice about international marketing and business development• Identify opportunities, competitors, and business practices in the international market; prepare proposals and recommendations -
Training And Quality CoordinatorWebhelp Jun 2022 - Nov 2023Medellín, Antioquia, Colombia• Developed high-value BPO projects with clients, employers, and stakeholders • Established team and individual development plans and identified training needs for operations with 500+ collaborators• Responsible for making sure customer service teams adhere to both new and existing regulations and quality standards• Implemented quality and training management actions, and contributed to company policy development -
Training And Quality SupervisorWebhelp Onelink Nov 2021 - Jun 2022Medellín, Antioquia, Colombia• Responsible for assigning, directing, and reviewing Customer Service Quality & Training teams performance• Designed, developed, and evaluated training experiences for more than 500 collaborators • Implemented quality management and training departments in high-value BPO projects • Assured quality and training standards were met for 500+ collaborators -
Product Support SpecialistWebhelp Onelink Apr 2020 - Nov 2021Medellin, Antioquia, Colombia• Conducting research and analysis on the gaming industry's trends• The creation and development of individual and collective learning paths centered on product-oriented training• Perform software testing according to the feedback provided by customers (players)• Responsible for creating, planning, implementing, and managing high-value BPO projects
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Qa AnalystOnelink Sep 2019 - May 2020Medellín, Antioquia, Colombia• Ensuring that collaborators meet organizational objectives in terms of quality-oriented customer service• Assessed the performance of collaborators and gave feedback based on organizational objectives• Developed and implemented quality assurance procedures• Identification and resolution of quality-oriented opportunities based on root cause analysis
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Customer Service AgentOnelink Jun 2018 - Oct 2019Medellín, Antioquia, Colombia• Served clients in the EE.UU. and Europe by providing technical customer support• Managed customer relations, product orders, payments, refunds, and international shipping
Santiago Vélez Education Details
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Administracion De Empresas -
Finance, General
Frequently Asked Questions about Santiago Vélez
What company does Santiago Vélez work for?
Santiago Vélez works for Deel
What is Santiago Vélez's role at the current company?
Santiago Vélez's current role is Manager, Customer Success.
What schools did Santiago Vélez attend?
Santiago Vélez attended Fundación Universitaria Ceipa, Fundación Universitaria Ceipa.
Who are Santiago Vélez's colleagues?
Santiago Vélez's colleagues are Omit Hasan, Catalin Serban, Sadeghi Mohsen, Clement Aghedo, Oshin Agarwal, Ligia Alface, Gia Shirley.
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1gmail.com -
Santiago Velez
Antioquia, Colombia
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