Santiago Vélez
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Santiago Vélez Email & Phone Number

Manager, Customer Success at Deel
Location: Medellín, Antioquia, Colombia 9 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Deel
Role
Manager, Customer Success
Location
Medellín, Antioquia, Colombia
Company size
11262 employees

Who is Santiago Vélez? Overview

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Quick answer

Santiago Vélez is listed as Manager, Customer Success at Deel, a company with 11262 employees, based in Medellín, Antioquia, Colombia. AeroLeads shows a matched LinkedIn profile for Santiago Vélez.

Santiago Vélez previously worked as Training And Quality Manager at Concentrix and Corporate Coordinator at The Nest By Webhelp. Santiago Vélez holds Bachelor Of Business Administration - Bba, Administracion De Empresas from Fundación Universitaria Ceipa.

Company email context

Email format at Deel

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Deel

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Profile bio

About Santiago Vélez

An effective leader capable of guiding team members to maximize opportunities while ensuring that company standards are met. Dedicated to fostering a collaborative work environment, with a proven track record of success within employers, and stakeholders. Passionate team player with experience collaborating with clients. An industry developer of high-value BPO projects

Current workplace

Santiago Vélez's current company

Company context helps verify the profile and gives searchers a useful next step.

Deel
Deel
Manager, Customer Success
Antioquia, Colombia
Website
letsdeel.com
Employees
11262
AeroLeads page
Company profile
View company profile Email format
9 roles

Santiago Vélez work experience

A career timeline built from the work history available for this profile.

Manager, Customer Success

Deel

Antioquia, Colombia

Training And Quality Manager

Current
Concentrix

Medellín, Antioquia, Colombia

Jul 2024 - Present

Corporate Coordinator

The Nest By Webhelp

Medellín, Antioquia, Colombia

  • Facilitated the strategic expansion of startup operations through global outsourcing initiatives
  • Crafted transformative training programs and implemented high-impact quality assurance solutions for startups.
Oct 2023 - Jul 2024

International Consultant

Surtipulpas

Medellín, Antioquia, Colombia

  • Providing information and advice about international marketing and business development
  • Identify opportunities, competitors, and business practices in the international market; prepare proposals and recommendations
Sep 2023 - Jul 2024

Training And Quality Coordinator

Webhelp

Medellín, Antioquia, Colombia

  • Developed high-value BPO projects with clients, employers, and stakeholders
  • Established team and individual development plans and identified training needs for operations with 500+ collaborators
  • Responsible for making sure customer service teams adhere to both new and existing regulations and quality standards
  • Implemented quality and training management actions, and contributed to company policy development
Jun 2022 - Nov 2023

Training And Quality Supervisor

Webhelp Onelink

Medellín, Antioquia, Colombia

  • Responsible for assigning, directing, and reviewing Customer Service Quality & Training teams performance
  • Designed, developed, and evaluated training experiences for more than 500 collaborators
  • Implemented quality management and training departments in high-value BPO projects
  • Assured quality and training standards were met for 500+ collaborators
Nov 2021 - Jun 2022

Product Support Specialist

Webhelp Onelink

Medellin, Antioquia, Colombia

  • Conducting research and analysis on the gaming industry's trends
  • The creation and development of individual and collective learning paths centered on product-oriented training
  • Perform software testing according to the feedback provided by customers (players)
  • Responsible for creating, planning, implementing, and managing high-value BPO projects
Apr 2020 - Nov 2021

Qa Analyst

Onelink

Medellín, Antioquia, Colombia

  • Ensuring that collaborators meet organizational objectives in terms of quality-oriented customer service
  • Assessed the performance of collaborators and gave feedback based on organizational objectives
  • Developed and implemented quality assurance procedures
  • Identification and resolution of quality-oriented opportunities based on root cause analysis
Sep 2019 - May 2020

Customer Service Agent

Onelink

Medellín, Antioquia, Colombia

  • Served clients in the EE.UU. and Europe by providing technical customer support
  • Managed customer relations, product orders, payments, refunds, and international shipping
Jun 2018 - Oct 2019
Team & coworkers

Colleagues at Deel

Other employees you can reach at letsdeel.com. View company contacts for 11262 employees →

NB Nyla Barron Nyla Barron Colleague at DeelBelo Horizonte, Minas Gerais, Brazil, Brazil View → SE Shannon Edwards Shannon Edwards Colleague at DeelKingston, Kingston, Jamaica, Jamaica View → VV Virendra Verma Virendra Verma Colleague at DeelDelhi, India, India View → ĐM Đặng Minh Tâm Đặng Minh Tâm Colleague at DeelQuận Gò Vấp, Ho Chi Minh City, Vietnam, Viet Nam View → ND Nathan D. Nathan D. Colleague at DeelLos Angeles, California, United States, United States View → VV Victoria Victoria Victoria Victoria Colleague at DeelKyiv, Kyiv City, Ukraine, Ukraine View → ME Mercy Evelyne Monje Mercy Evelyne Monje Colleague at DeelNairobi County, Kenya, Kenya View → JA Juan Andrés Escallón Juan Andrés Escallón Colleague at DeelGreater London, England, United Kingdom, United Kingdom View → TN Thais Nunes Nascimento Thais Nunes Nascimento Colleague at DeelVitória, Espírito Santo, Brazil, Brazil View → MG Maria Gabriela Guidoli Maria Gabriela Guidoli Colleague at DeelArgentina, Argentina View →
2 education records

Santiago Vélez education

FAQ

Frequently asked questions about Santiago Vélez

Quick answers generated from the profile data available on this page.

What company does Santiago Vélez work for?

Santiago Vélez works for Deel.

What is Santiago Vélez's role at Deel?

Santiago Vélez is listed as Manager, Customer Success at Deel.

Where is Santiago Vélez based?

Santiago Vélez is based in Medellín, Antioquia, Colombia while working with Deel.

What companies has Santiago Vélez worked for?

Santiago Vélez has worked for Deel, Concentrix, The Nest By Webhelp, Surtipulpas, and Webhelp.

Who are Santiago Vélez's colleagues at Deel?

Santiago Vélez's colleagues at Deel include Nyla Barron, Shannon Edwards, Virendra Verma, Đặng Minh Tâm, and Nathan D..

How can I contact Santiago Vélez?

You can use AeroLeads to view verified contact signals for Santiago Vélez at Deel, including work email, phone, and LinkedIn data when available.

What schools did Santiago Vélez attend?

Santiago Vélez holds Bachelor Of Business Administration - Bba, Administracion De Empresas from Fundación Universitaria Ceipa.

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