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Santiago Vélez Email & Phone Number
Manager, Customer Success
at
Deel
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager, Customer Success
Location
Medellín, Antioquia, Colombia
Company size
Who is Santiago Vélez? Overview
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Quick answer
Santiago Vélez is listed as Manager, Customer Success at Deel, a with 11262 employees, based in Medellín, Antioquia, Colombia. AeroLeads shows a matched LinkedIn profile for Santiago Vélez.
Santiago Vélez previously worked as Training And Quality Manager at Concentrix and Corporate Coordinator at The Nest By Webhelp. Santiago Vélez holds Bachelor Of Business Administration - Bba, Administracion De Empresas from Fundación Universitaria Ceipa.
Company email context
Email format at Deel
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Deel
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Profile bio
About Santiago Vélez
An effective leader capable of guiding team members to maximize opportunities while ensuring that company standards are met. Dedicated to fostering a collaborative work environment, with a proven track record of success within employers, and stakeholders. Passionate team player with experience collaborating with clients. An industry developer of high-value BPO projects
Current workplace
Santiago Vélez's current company
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Deel
9 roles
Santiago Vélez work experience
A career timeline built from the work history available for this profile.
Training And Quality Manager
Current
Jul 2024 - Present
Corporate Coordinator
• Facilitated the strategic expansion of startup operations through global outsourcing initiatives• Crafted transformative training programs and implemented high-impact quality assurance solutions for startups.
Oct 2023 - Jul 2024
International Consultant
• Providing information and advice about international marketing and business development• Identify opportunities, competitors, and business practices in the international market; prepare proposals and recommendations
Sep 2023 - Jul 2024
Training And Quality Coordinator
• Developed high-value BPO projects with clients, employers, and stakeholders • Established team and individual development plans and identified training needs for operations with 500+ collaborators• Responsible for making sure customer service teams adhere to both new and existing regulations and quality standards• Implemented quality and training management actions, and contributed to company policy development
Jun 2022 - Nov 2023
Training And Quality Supervisor
• Responsible for assigning, directing, and reviewing Customer Service Quality & Training teams performance• Designed, developed, and evaluated training experiences for more than 500 collaborators • Implemented quality management and training departments in high-value BPO projects • Assured quality and training standards were met for 500+ collaborators
Nov 2021 - Jun 2022
Product Support Specialist
• Conducting research and analysis on the gaming industry's trends• The creation and development of individual and collective learning paths centered on product-oriented training• Perform software testing according to the feedback provided by customers (players)• Responsible for creating, planning, implementing, and managing high-value BPO projects
Apr 2020 - Nov 2021
Qa Analyst
• Ensuring that collaborators meet organizational objectives in terms of quality-oriented customer service• Assessed the performance of collaborators and gave feedback based on organizational objectives• Developed and implemented quality assurance procedures• Identification and resolution of quality-oriented opportunities based on root cause analysis
Sep 2019 - May 2020
Customer Service Agent
• Served clients in the EE.UU. and Europe by providing technical customer support• Managed customer relations, product orders, payments, refunds, and international shipping
Jun 2018 - Oct 2019
Team & coworkers
Colleagues at Deel
Other employees you can reach at letsdeel.com. View company contacts for 11262 employees →
RU
Ramesh Upreti
Colleague at DeelUttarakhand, India
View →
IR
Ian Roncesvalles
Colleague at DeelMetro Manila, National Capital Region, Philippines
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MR
Maha Raj
Colleague at DeelHyderabad, Telangana, India
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LR
Luis Ramirez
Colleague at DeelSan Jose, Costa Rica
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ST
Sertaç Tonay
Colleague at DeelTürkiye, Turkey
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KK
Kim Kyeremeh
Colleague at DeelCanada
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SV
Siina Varjonen
Colleague at DeelTurku Metropolitan Area, Finland
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SO
Somtochukwu Opara
Colleague at DeelLagos Island, Lagos State, Nigeria
View →
MH
Matheus Hertzog
Colleague at DeelPelotas, Rio Grande Do Sul, Brazil
View →
AS
Alamin Shaik
Colleague at DeelRajshahi, Bangladesh
View →
Ramesh Upreti
Colleague at DeelUttarakhand, India
View →
IR
Ian Roncesvalles
Colleague at DeelMetro Manila, National Capital Region, Philippines
View →
MR
Maha Raj
Colleague at DeelHyderabad, Telangana, India
View →
LR
Luis Ramirez
Colleague at DeelSan Jose, Costa Rica
View →
ST
Sertaç Tonay
Colleague at DeelTürkiye, Turkey
View →
KK
Kim Kyeremeh
Colleague at DeelCanada
View →
SV
Siina Varjonen
Colleague at DeelTurku Metropolitan Area, Finland
View →
SO
Somtochukwu Opara
Colleague at DeelLagos Island, Lagos State, Nigeria
View →
MH
Matheus Hertzog
Colleague at DeelPelotas, Rio Grande Do Sul, Brazil
View →
AS
Alamin Shaik
Colleague at DeelRajshahi, Bangladesh
View →
2 education records
Santiago Vélez education
Bachelor Of Business Administration - Bba, Administracion De Empresas
Bachelor Of Finantial Administration - Bfa, Finance, General
FAQ
Frequently asked questions about Santiago Vélez
Quick answers generated from the profile data available on this page.
What company does Santiago Vélez work for?
Santiago Vélez works for Deel.
What is Santiago Vélez's role at Deel?
Santiago Vélez is listed as Manager, Customer Success at Deel.
Where is Santiago Vélez based?
Santiago Vélez is based in Medellín, Antioquia, Colombia while working with Deel.
What companies has Santiago Vélez worked for?
Santiago Vélez has worked for Deel, Concentrix, The Nest By Webhelp, Surtipulpas, and Webhelp.
Who are Santiago Vélez's colleagues at Deel?
Santiago Vélez's colleagues at Deel include Ramesh Upreti, Ian Roncesvalles, Maha Raj, Luis Ramirez, and Sertaç Tonay.
How can I contact Santiago Vélez?
You can use AeroLeads to view verified contact signals for Santiago Vélez at Deel, including work email, phone, and LinkedIn data when available.
What schools did Santiago Vélez attend?
Santiago Vélez holds Bachelor Of Business Administration - Bba, Administracion De Empresas from Fundación Universitaria Ceipa.
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