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S. Robinson is listed as Consultant | Consulting at EOI Service Company, a company with 82 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a matched LinkedIn profile for S. Robinson.
S. Robinson previously worked as Consultant at Eoi Service Company and Human Resources & Benefits Manager at Employment Contractor Services. S. Robinson holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Florida Gulf Coast University.
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With over thirteen years of experience in customer success management, I am a certified CSM and a revenue and retention expert. I have a proven track record of delivering exceptional customer experiences, driving product adoption, renewal, and expansion, and aligning product nuances to customer pain points and goals.Most recently, I was a Customer Success Manager at Aon, a global leader in healthcare and benefits solutions. There, I leveraged data, technology, and customer insights to generate revenues in excess of $18 million, increase revenue from existing customers by 21%, and achieve a 97% cSAT rating. I also provided a governance framework that reduced issue resolution time by 18% and increased customer satisfaction scores by 14%. My mission is to empower customers with comprehensive and accessible healthcare resources and solutions that support their objectives and outcomes.
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Successfully organized and executed both onsite and virtual live training events for customer-facing teams to provide comprehensive and accessible healthcare resources, resulting in a 96% participant satisfaction ratings.Manage user adoption resources, logistics, demand forecasts, and provided hiring recommendations for cross-functional teams and.
Las Vegas, Nevada, United States
Designed and delivered processes that led to a 14% increase in customer retention and a 12% improvement in overall customer satisfaction.Managed monthly, quarterly, and annual planning, budgeting, performance tracking, quality assurance, and retention metrics, resulting in an increase in revenue generation and an improvement in customer retention.Developed.
Other employees you can reach at eoiservice.com. View company contacts for 82 employees →
Lisa Mccoy
Colleague at Eoi Service CompanyLafayette, Louisiana Metropolitan Area, United States
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Paul Hicks
Colleague at Eoi Service CompanyCorona, California, United States, United States
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Quinn Exceen
Colleague at Eoi Service CompanyLos Angeles, California, United States, United States
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Rhonda Gehrich
Colleague at Eoi Service CompanyLilburn, Georgia, United States, United States
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Necole Hodges
Colleague at Eoi Service CompanyMiramar, Florida, United States, United States
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Dedrianna Siracusa
Colleague at Eoi Service CompanyOrlando, Florida, United States, United States
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Lorel Ann Kline
Colleague at Eoi Service CompanyCoarsegold, California, United States, United States
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Matt Corya
Colleague at Eoi Service CompanyMarietta, Georgia, United States, United States
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Tina Medford
Colleague at Eoi Service CompanyConcordia, Missouri, United States, United States
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Marcus Ewing
Colleague at Eoi Service CompanyLansing, Illinois, United States, United States
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Quick answers generated from the profile data available on this page.
S. Robinson works for EOI Service Company.
S. Robinson is listed as Consultant | Consulting at EOI Service Company.
S. Robinson is based in Las Vegas, Nevada, United States while working with EOI Service Company.
S. Robinson has worked for Eoi Service Company and Employment Contractor Services.
S. Robinson's colleagues at EOI Service Company include Lisa Mccoy, Paul Hicks, Quinn Exceen, Rhonda Gehrich, and Necole Hodges.
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S. Robinson holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Florida Gulf Coast University.
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