As a Senior Product Analyst on a Teller Modernization project, I led the analysis and enhancement of key product features to improve the overall user experience and operational efficiency for banking professionals. Helped define and prioritize product requirements by collaborating closely with cross-functional teams, including UX/UI designers, software engineers, and business stakeholders. Ensured alignment with both customer needs and regulatory standards were met. Developed and maintained detailed documentation for the product's features, workflows, and system integrations, facilitating smoother training and knowledge transfer across teams.

Played a crucial role in the data center migration and product modernization project involving 3000+ SAS (Statistical Analysis System) users by identifying, improving, and developing technology solutions that drove the strategic goals at the intersection of business and technology. Analyzed business requirements to understand business needs and determine how the new application can be functionally configured to meet those needs. Provided updates on initiatives, project statuses, and performance results to keep schedules on time and on target.

Served as the Army's ambassador within the community responsible for recruiting, determining applicant enlistment eligibility, counseling applicants on enlistment programs, and options. Demonstrated strong administrative ability to prepare enlistment application, and process qualified applicants to enlist in the Army and the Army Reserve.

Served as the Non-Commissioned Officer responsible for trainings and HR taskings of the unit with an assigned strength of over 130 personnel. Managed operations directly affecting 24 Boeing AH64D/E Apache helicopters and Equipment valued at $700M. Supervised four frontline managers and 60+ staff in daily maintenance, repair, and security of aviation assets.

Served as a Non-Commissioned Officer In-Charge dedicated to the welfare of the subordinates and their families with a mission accomplishment mindset. Ensured fair and respectful treatment of all assigned subordinates. Motivated subordinates to strive for excellence and always displayed a positive demeanor and loyalty to the mission, and the Chain of Command.