Saad Gulzar Email & Phone Number

My day-to-day responsibilities are as follows:Taking charge of customer issues reported and managing them until resolution. This involves researching, diagnosing, troubleshooting, and determining solutions to fix system problems.Collaborating with software engineers to identify and resolve support and system issues, effectively bridging the gap between engineering and other teams and implementing solutions.Properly escalating unresolved issues to appropriate internal teams (e.g. software developers)Working on DNS mappings of Google Cloud Run and Squarespace Landing pages with Cloudflare and resolving DNS-related issues.Collaborating with Onboarding, Customer Success, and Support teams to address customer issues and assist with onboarding configurations of new clients, including setting up and configuringnew accounts and websites.Configuring Android applications using predefined templates in Android Studio, conducting testing on devices, and publishing those applications to the Play Store.Assisting with billing related issues using tools like Retool and Adyen.Managing and prioritizing support tickets and documenting support issues, and resolutions in a ticketing system i.e. Asana.Training colleagues on various product features by imparting knowledge and explaining processes.

Islāmābād, Pakistan

The overall experience working for Motive has enabled me to understand a holistic picture of SaaS-based product operations and how they can add value to clients while optimizing internal costs.My day-to-day responsibilities are as follows:Troubleshooting existing 3rd party integration issues by using tools such as Postman, Datadog, and Redash.Providing Demos to developers for transitioning to OAuth 2.0Providing developer Support for integrations being developed by our partners.Collaborating with multiple teams using internal tools such as Salesforce, Jira, and Slack to ensure atimely resolution for the clients/third-party developers.Diagnosing and solving product-related queries by analyzing and probing through the data available on our internal admin console application logs and the dashboard designed for our customers.Troubleshooting the application and hardware-related technical / usability issues with the clients via call, email, or Google Meet.Contributing to internal knowledgebases such as Confluence and documentation of resources and processes.

Islāmābād, Pakistan

I worked in multiple teams under the umbrella of Tier 1 Support includingGeneral support, Dashcam Support, Electrical issues supportMy day-to-day responsibilities were as follows:Diagnosing and troubleshooting issues with our software and hardware including (but not limited to) Bluetooth connectivity, GPS errors, power issues with hardware, and mobile app crashes(via call, chat, and email).Escalating issues to Level 2 / Tier 2 that remain unresolved after troubleshooting.Escalating potential bugs to Level 2 / Tier 2.

Islāmābād, Pakistan

Spoke with customers and generated potential leads for Sales

Northern Punajb Rawalpindi, Pakistan

Islāmābād, Pakistan