As a Digital Solutions Manager and Systems Administrator at HQL, I drive digital innovation and optimized technology platforms to enhance operational workflows and improve client experiences. My contributions included streamlining onboarding processes for platform utilized by HQL, implementing new technologies, and delivering tailored digital solutions that aligned with business objectives.Key Responsibilities and Achievements:- Platform Administration and Optimization: Manage and updated all company platforms, ensuring security, usability, and scalability. Recommend and implement new tools, resulting in improved client satisfaction.- Digital Content Development: Designed dynamic presentation graphics, style sheets, and digital animations, aligning platform branding to enhance engagement across internal and client-facing initiatives.- Client Onboarding: Streamlined the client onboarding process for HQL’s tech platforms, introducing user-friendly interfaces, reducing onboarding time for HQL's microlearning platform HQL Suite.- Technical Advisory: Provided strategic guidance on platform integrations and digital tools, identifying solutions that optimized workflows and supported data-driven decision-making.- Custom Digital Solutions: Deliver app setup, maintenance, and bespoke tools tailored to project needs, ensuring operational efficiency and client satisfaction.- Innovation and Growth: Suggest the adoption of cutting-edge platforms, ensuring HQL remains competitive and technologically advanced.This role allowed me to refine my expertise in digital transformation, platform management, and user-centric design, driving both internal efficiencies and enhancing HQL’s client experience.

As an HR Assistant at the U.S. Embassy in Islamabad, I provided strategic HR support by managing staffing data, optimizing workflows, and leading mission-critical programs. I delivered key insights and reports to senior leadership, including the Ambassador, Deputy Chief of Mission, and the Ministry of Foreign Affairs, ensuring informed decision-making.Key Responsibilities and Achievements:- Staffing Operations: Managed position reprogramming, abolishment, addition, and reclassification for local and American staff, ensuring alignment with rightsizing goals.- Data Reporting: Served as the focal point for staffing figures in rightsizing reports and generated comprehensive personnel reports for leadership.- Awards Program: Led the Mission Awards Program, processing 700+ nominations biannually and coordinating awards ceremonies across Pakistan.- SharePoint Management: Designed and maintained HR SharePoint sites, enabling easy access to HR documents, FAQs, recruitment matrices, and tracking sheets.- Baseline Staffing Documentation: Prepared staffing reports for submission to the Ministry of Foreign Affairs, ensuring accuracy and compliance.- Post Profile Management: Oversaw the Post Profile for Mission Pakistan, ensuring adherence to U.S. Embassy standards.- Budgeting and Cost Sharing: Updated Overseas Building Operations (OBO) for billing and cost-sharing through EAPS, ensuring financial accountability.- Policy Implementation: Processed USAID non-local staff MFA applications and Diplomatic Notes for ID cards, ensuring timely, compliant delivery.This role honed my skills in data analysis, program management, HR systems optimization, and operational efficiency, enabling me to drive impactful results in an international, mission-focused environment.

As an HR Officer at Save the Children, I recruited over 100 employees across program and district offices (Quetta, Chagai, Gwadar, Lasbela, Ziarat) within four months, developed an efficient Human Resource Information System (HRIS), and enhanced HR operations to meet organizational goals.Key Responsibilities and Achievements:-HRIS Development and Insights: Designed and implemented an HRMIS, integrating trackers for leave, vacancies, health benefits, and insurance. Produced analytical reports with graphs and statistics to guide recruitment and workforce planning.- Recruitment and Onboarding: Led the recruitment for the IMNCH project, ensuring an impartial process and successfully onboarding staff across five locations, meeting project deadlines.- Payroll and Tax Administration: Managed monthly payroll and tax calculations for all employees, achieving 100% accuracy and compliance with legal requirements.- Training and Capacity Building: Conducted training needs assessments and sessions on time management, organizational skills, and career growth, improving staff productivity and engagement.- Policy Implementation: Applied Save the Children’s policies to address grievances and compliance issues effectively, fostering a positive work environment.- Stakeholder Engagement: Delivered orientation sessions on SCI policies to implementing partners and stakeholders, strengthening operational alignment and collaboration.- Strategic HR Support: Contributed to organizational development initiatives, driving improvements in HR processes and standards across provincial operations.This role deepened my expertise in HRIS management, recruitment strategy, policy implementation, and training development, enabling me to support SCI’s mission effectively.

As a Humanitarian Affairs and Dissemination Officer at ICRC, I led strategic humanitarian communication, stakeholder engagement, and dissemination initiatives, supporting operational goals in Quetta and surrounding regions.Key Responsibilities and Achievements:- Stakeholder Engagement: Delivered impactful presentations on ICRC’s humanitarian activities and International Humanitarian Law (IHL) to government officials, armed forces, law enforcement, legal professionals, and civilian groups, fostering strong partnerships.- Strategic Planning: Developed annual dissemination plans and implemented key initiatives to raise awareness among priority stakeholders, ensuring alignment with sub-delegation strategies.- Policy and Advisory: Provided socio-political analyses and advised the Head of Sub-Delegation on engagement strategies, operational planning, and approaches to key authorities.- Training and Outreach: Conducted seminars on IHL and security protocols for students, lawyers, and law enforcement, enhancing understanding of humanitarian principles.- Data Monitoring: Collaborated with the Protection team to track violence-related casualties and oversee the "Health Care in Danger" initiative, maintaining accurate databases and reporting.- Media Monitoring and Reporting: Monitored regional media, prepared daily reports on political and humanitarian developments, and identified actionable insights to guide operations.- Collaborative Communication: Partnered with the Pakistan Red Crescent Society to implement effective communication strategies, extending the impact of ICRC’s mission.This role strengthened my expertise in humanitarian advocacy, stakeholder engagement, and strategic communication, allowing me to contribute to ICRC’s goals in complex operational environments.

As a Human Resources and Premises Assistant at ICRC, I supported HR operations, enhanced employee engagement, and ensured effective resource allocation and facilities management, fostering a well-organized, compliant workplace.Key Responsibilities and Achievements:|Human Resources|-HR Compliance: Advised on labor law adherence and updated policies to align with employee rights and best practices.- Data Management: Maintained accurate HR records and employee files, ensuring data integrity and accessibility.- Training and Development: Designed training programs, increasing participation by 20% and expanding the external training network.- Recruitment and Onboarding: Led the recruitment lifecycle, conducting orientation sessions that improved new hire retention.- Conflict Management: Fostered a positive culture through open communication and conflict resolution.- Payroll Administration: Processed payroll for EOBI, taxes, bonuses, and deductions with 100% on-time, error-free accuracy.|Premises Management|- Facilities and Budget Oversight: Supervised facility maintenance and controlled expenses, reducing operational costs by 15% through efficient budget management.- Vendor and Lease Management: Handled lease negotiations and managed vendor relations to ensure timely, cost-effective services.- Security and Safety: Enforced security protocols, including key control and fire safety, to maintain a safe environment.- Financial and Inventory Oversight: Processed requisitions and managed expenses to maintain budget compliance. Implemented an inventory system that increased asset tracking accuracy by 25%.This role strengthened my expertise in HR administration, financial management, and operational efficiency, directly contributing to a compliant, secure, and productive workplace that supports both staff and organizational objectives.

As a Branch Accountant at The City School Junior Branch, I was responsible for Financial Management, HR Operations, and maintaining accurate Student Profiles, playing a critical role in the branch’s daily operations and resource allocation.Key Responsibilities and Achievements:- MIS and Data Reporting: Compiled and managed Management Information System (MIS) reports for student and staff metrics, including Enrollments, Admissions, and Withdrawals, to drive data-informed decision-making. - Budgeting and Financial Reporting: Developed Annual and Monthly Budgets and prepared Financial Summaries of fee receipts, ensuring accuracy and alignment with branch goals. Created daily Petty Cash statements to maintain Cash Flow Control.- Payroll Administration and HR Compliance: Oversaw Payroll Processing for monthly staff compensation, tracked Staff Attendance, and managed Clearance and Final Settlements to ensure smooth HR operations.- Records and Compliance Management: Maintained organized Staff and Student Records for data integrity and regulatory compliance. Updated Student Profiles and managed documentation for Student I.D. issuance.- Inventory and Resource Management: Managed inventory of school equipment, handled Requisitions for supplies, and coordinated Banking Transactions for operational efficiency.- Account Reconciliation: Conducted Cash and Bank account reconciliations to maintain accurate financial records and ensure accountability.- HR and Administrative Support: Managed Holiday Schedules (annual and casual), supported HR administration needs, and maintained a structured, accessible filing system.This position enhanced my skills in Financial Accuracy, HR Administration, Data Integrity, and Resource Coordination, all essential to effective branch operations at TCS.

As a front desk Sales and Customer Support Representative at Mobilink Telecom, I provided both technical and customer service support, assisting customers with SIM functions, package activations, and network-related issues, while also managing daily financial reconciliation.Key Responsibilities and Achievements:- Technical Support and Issue Resolution: Delivered prompt Technical Support for customers experiencing difficulties with SIM functionalities, network access, and package activations, enhancing Customer Satisfaction and loyalty. - Product Introduction and Upselling: Informed customers about new packages and promotions, strategically Introducing Product Offerings to maximize engagement and increase Sales conversions.- Daily Financial Reconciliation: Managed end-of-day cash flow, Reconciling Accounts for SIM sales, replacements, and package activations, ensuring 100% accuracy in all financial transactions.- Monthly Financial Reporting: Prepared monthly Account and Expense Reports, providing accurate data for management review and contributing to streamlined financial processes.- ERP Data Management: Utilized ERP software to Update, Create, and Remove User Data, maintaining accurate records for seamless customer service and back-office operations.In this role, I gained valuable experience in Technical Customer Support, Financial Management, and ERP Data Handling, all of which contributed to Mobilink's operational efficiency and customer-centric service approach.

In my role as a front-desk Customer Support Representative at WARID Telecom’s newly launched franchise, I focused on enhancing the Customer Experience while driving sales of prepaid and postpaid SIM cards.Key Responsibilities and Achievements:- Customer Experience and Issue Resolution: Delivered prompt and professional solutions to customer inquiries and complaints, improving Client Engagement and fostering strong customer relationships that drove Customer Loyalty and repeat sales.- Customer Onboarding and Product Education: Supported the Customer Onboarding process by guiding over 100 new clients in understanding SIM card features, ensuring seamless transitions and enhancing their overall experience with the brand. - Sales Data Management and Accuracy: Achieved 100% Data Accuracy in monthly sales tracking and record-keeping, facilitating reliable data retrieval for reporting and Process Optimization across the team. - Document Management and Organization: Established efficient Document Workflows, maintaining clear, accessible hard-copy and digital records for all transactions, which streamlined internal processes and improved overall office productivity. - Cross-Functional Teamwork: Created a small support network among colleagues to promote Cross-Functional Teamwork, share product knowledge, and enhance collective efficiency in managing client inquiries.This position strengthened my skills in Client Engagement, Data Management, and Process Improvement, enabling me to directly contribute to WARID Telecom’s Customer-first Approach and the franchise’s overall success.