Provided frontline technical support, resolving hardware and software issues promptly. Installed, configured, and maintained desktops, laptops, printers, and peripherals. Troubleshoot network connectivity and system upgrades. Managed users, groups and policies via Active Directory

Engaged in extensive research on Online Extremism within social media platforms during doctoral studies in Sociology, focusing on the propagation and societal impacts of extremist ideologies. Conducted in-depth qualitative and quantitative analysis to comprehend the dynamics of digital extremism. Demonstrated strong research and analytical skills in investigating online behaviors and ideological dissemination within contemporary digital spaces. Dropped out of the program as I became more interested towards working in IT sector rather than academics.