Evaluate, approve and underwrite complex mortgage loans, adhering to company and industry guidelines. Reviewed and evaluated documentation provided by the borrowers and ensure that they met investor guidelines. Provided a second layer of quality control to ensure that liabilities taken on by Chase will not result in non-saleable loan. Serve as subject-matter expert, assisting with complex questions and scenarios for the sales force. Coach and mentor lower-level underwriters on decision-making and company process and policies and provided performance feedback to their supervisors.

Evaluate, approve and underwrite complex mortgage loans, adhering to company and industry guidelines. Reviewed and evaluated documentation provided by the borrowers and ensure that they met investor guidelines. Provided a second layer of quality control to ensure that liabilities taken on by Chase will not result in non-saleable loan. Serve as subject-matter expert, assisting with complex questions and scenarios for the sales force. Coach and mentor lower-level underwriters on decision-making and company process and policies and provided performance feedback to their supervisors.

Originated mortgage loans from referral sources including banking center customers, realtors and existing client base. Assessed and evaluated customer needs and determined appropriate mortgage products meeting their needs. Maintained relationship by providing outstanding customer consultation and excellent customer service. Coordinated every aspect of loan application process through sound judgment and effective communication with borrower, loan operations and management. Cross sold financial products to the customers per their needs and referred customers to branch sales force when prospects recognized.