Saad Khan Email & Phone Number

New York, Ny, Us

- Managed and executed comprehensive client, workstation, and server patching processes, ensuring system integrity and security compliance.- Oversaw critical updates for Exchange servers and implemented best practices to maintain seamless email and communication services.- Led firmware updates for firewalls, including Cisco, SonicWall, Palo Alto, and FortiGate, to reinforce network security and performance.- Coordinated firmware upgrades for Cisco and Meraki switches, optimizing network efficiency and reducing potential vulnerabilities.- Directed APC UPS firmware updates, aligning systems with best practices to ensure consistent power management and reliability.- Conducted thorough assessments and maintenance tasks on a range of network devices, sustaining high availability and operational excellence.- Developed and maintained documentation detailing patching schedules and firmware update protocols to enhance workflow transparency and consistency.- Engaged in proactive analysis to identify and mitigate potential risks in client infrastructure, ensuring compliance with industry standards.

United States

- Implement and support Microsoft cloud technologies and platforms including Exchange Online, Microsoft Intune, Microsoft Teams, Azure Information Protection, Microsoft Cloud App Security, and Defender for Office 365.- Execute deployment and configuration of messaging and related Microsoft 365 platforms in client environments.- Used VMware to troubleshoot and resolve virtual machine issues.- Monitoring automated and end-user incident and outage reporting, troubleshooting, and resolving problems by inputting them into ConnectWise Manage (ticketing system).- Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services- Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary.- Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise-managed services clients.- Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues.- Provide on-site support, as necessary.

United States

- Worked on environments utilizing the full breadth of cloud and on-premises technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc.- Worked closely with infrastructure and networking equipment from vendors such as Microsoft, VMware, Cisco, etc.- Maintained surveillance, analysis, and troubleshooting incidents, managed data, information security hardware/software, network infrastructure, software applications, and in-store hardware and software technology for all clients.- Learned and implemented C.L.I.E.N.T. (Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious) service efforts and incorporated them into ongoing work.

Valley Stream, New York, United States

-Set up workstations with computers and necessary peripheral devices (routers, printers etc.)-Checked computer hardware (HDD, mouses, keyboards etc.) to ensure functionality-Installed and configured appropriate software and functions according to specifications-Developed and maintained local networks in ways that optimize performance-Ensured security and privacy of networks and computer systems-Provided orientation and guidance to users on how to operate new software and computer equipment-Organized and scheduled upgrades and maintenance without deterring others from completing their work-Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)-Maintained records/logs of repairs and fixes and maintenance schedule-Identified computer or network equipment shortages and place orders