Saad Khan Email & Phone Number

Canada

Toronto, Ontario, Canada

• Analyzed service department business metrics and collaborated closely with the Service Manager to implement strategies that increased gross profits and improved operational efficiency.• Managed a team of 4 licensed technicians and apprentices, overseeing workflow, ensuring compliance with safety regulations, and maintaining high-quality service standards.• Played a key role in optimizing department performance by streamlining processes, improving scheduling accuracy, and driving revenue growth through upselling and service package offerings.• Successfully developed and implemented cost-saving initiatives, leading to a notable increase in gross profit margins and overall service department profitability.

Toronto, Ontario, Canada

• Effectively communicated vehicle status and advised customers on necessary services, utilizing clear and professional communication skills to ensure understanding and satisfaction.• Managed service appointments by scheduling, collecting necessary data, and creating work orders. Handled invoicing, payments, and reporting accurately to maintain smooth workflow.• Provided prompt and effective assistance to customers, ensuring their service requirements were addressed efficiently. Demonstrated strong problem-solving skills and a dedication to customer satisfaction.• Exceeded previous year's monthly sales targets every month by consistently surpassing sales goals and achieving record-breaking revenue growth.

Toronto, Ontario, Canada

• Achieved and consistently surpassed sales targets by effectively engaging in B2C and B2B transactions.• Excelled in B2B transactions, maintaining profitable relationships with business clients, resulting in increased revenue and repeat business.• Collaborated effectively with cross-functional teams, including sales, service, and the technicians, to streamline processes and enhance overall departmental efficiency.

Ajax, Ontario, Canada

• Greeted customers with a professional demeanor, creating a positive first impression and ensuring a high level of customer satisfaction.• Conducted comprehensive pre-service inspections on vehicles, documenting existing issues and/or damages.• Collaborated with the service advisors and technicians to keep customers informed of service progress and delivery timelines, maintaining open and transparent communication.• Gained an understanding of basic automotive techniques related to repair and servicing vehicles, what services are needed when, and how to sell additional services.

Ajax, Ontario, Canada

• Assisted customers by answering questions, providing merchandise expertise, processing orders, and handling payments.• Delivered exceptional customer service to ensure a positive experience to over 100 customers per shift.• Worked with a team to meet productivity goals while ensuring speed and efficiency through constant communication with my fellow associates.• 6x Walmart Shining Star Award