Saad Rizvi Email & Phone Number

Debary, Fl, Us

Phoenix, Arizona, United States

• Work with key stakeholders (including functional / business resources), design, update and maintain requirements for BillingCenter platform. • Identify enhancements and look for opportunities for improvement based on feedback.• Coordinate prioritization of development efforts with application development teams and influence timelines based on business user needs.• Remain current with all billing and collections core processes and ensure any changes / updates are adequately reflected in system functionality.• Lead critical stakeholder forums as required to collect feedback, share updates, prioritize new areas of work.• Lead system build / integration efforts on behalf of Billing & Collections function; bring relevant functional stakeholders into requirements sessions as needed. • Manage timelines effectively, including resource needs. Escalate issues to relevant stakeholders in a timely manner to ensure prompt resolution.• Stay current on billing system trends to apply thought leadership to role and bring best practices to system design. Continually seek ways to innovate and improve.• Manage team of supporting business analysts, including allocation / prioritization of work, development of key skills, and ongoing performance management.• Manage team of offshore / 3rd party resources (as needed).• Develop longer-term plan / structure for team to address changing needs of enterprise – e.g., acquisition considerations, bank partners, others. Organize work for sustainability / repeatability.

Lake Mary, Florida, United States

• Had full and complete knowledge of the Frontline Pro - PolicyCenter system.• Worked with department stakeholders (SVP, VP and Managers) to ensure priorities are in line with the needs of the business.• Worked to have a solid understanding of the system users, their wants and needs.• High focused on system usability, the PO should be actively looking for ways to improve the ease of use. • Provided insight to BAs on desired functionality so that requirements can be written accurately.• Worked with the scrum team to support development life cycle. • Prioritized and rank the product backlog.• Participated in requirements elaboration workshops to ensure the business objectives are met.• Monitored new defects found in production and select the appropriate priority for each.• Entered Rally/Jira User Stories for system enhancements.• Verified functionality post development, but before released to production (acceptance).• Acted as a communication medium between sales and I.T.• Monitored complaints and feedback that comes in through the various feedback methods and use this feedback to evaluate opportunities for improving the system.• Worked with the Program Managers and Project Managers to understand the scope of new projects coming into play.• Provided progress and planning updates to stakeholders as needed.• Worked with an offshore team for maintenance deliverables and production support.

Lake Mary, Florida, United States

• Had full and complete knowledge of the Frontline Pro - BillingCenter system.• Worked with department stakeholders (SVP, VP and Managers) to ensure priorities are in line with the needs of the business.• Worked to have a solid understanding of the system users, their wants and needs.• High focused on system usability, the PO should be actively looking for ways to improve the ease of use. • Provided insight to BAs on desired functionality so that requirements can be written accurately.• Worked with the scrum team to support development life cycle. • Prioritized and rank the product backlog.• Participated in requirements elaboration workshops to ensure the business objectives are met.• Monitored new defects found in production and select the appropriate priority for each.• Entered Rally/Jira User Stories for system enhancements.• Verified functionality post development, but before released to production (acceptance).• Acted as a communication medium between sales and I.T.• Monitored complaints and feedback that comes in through the various feedback methods and use this feedback to evaluate opportunities for improving the system.• Worked with the Program Managers and Project Managers to understand the scope of new projects coming into play.• Provided progress and planning updates to stakeholders as needed.

Lake Mary, Fl

• Full knowledge of the Frontline Digital Portals.• Worked with department stakeholders (SVP, VP and Managers).• Worked to have a solid understanding of the system users, to meet their wants and needs.• Worked with the scrum team to support development life cycle and prioritized/rank the product backlog according to business objectives.• Monitored new defects found in production and select the appropriate priority for each and entered Rally User Stories for system enhancements.• Acted as a communication medium between the business and IT.• Worked with Sales Product Specialist to understand the scope of new projects coming into play.• Provided progress and planning updates to stakeholders as needed.• Managed pre-production and production product deployments.• Oversaw team resources and allocated assignments.• Partnered with software development team to design custom applications and trackers to meet client needs.• Collaborated with design team to come up with product look.• Provided updates and managed inquiries for delivery of quality products and services.• Applied extensive expertise Agile methodologies and project management techniques to manage multiple project teams.• Focused on product value to decrease waste and boost customer satisfaction.• Kept project teams on-task with proactive control of schedules and scopes.• Completed full-scale project plans, including overseeing developers and Business Analyst.• Identified, addressed and either resolved or escalated project issues.

Lake Mary, Florida

• Met with the business team to discuss business requirements for user stories• Conducted Model Office Testing• Created manual test cases using Excel for Guidewire Portals• Met with the business team to discuss procedures of testing and confirming business requirements• Identified and logged defects found during manual application testing in Rally• Helped and managed the project for producer code transformation from legacy to Guidewire• Conducted test automation activities including creating, executing and maintaining test cases• Involved in Agile Methodology • Validated policies for various lines of business for homeowner’s insurance• Worked closely with the project owners to initiate various functional, smoke, UAT, Model Office testing, and End to End testing• Met daily for a morning scrum for multiple projects, and monthly for sprint planning• Provided production support for all agents that wrote with Frontline Insurance• Wrote business requirements for user stories accepted by the business• Led the conversion renewal project from legacy to GuidewireEnvironment: Rally, Guidewire Portals, SharePoint, Portals Claims, Guidewire Policy Center, Portals Billing, Quote & Buy, Customer Portal, Desk.com

Riverwoods, Illinois

• Provided status updates to the business and management.• Managed and prioritized sprint backlogs.• Empowered decisions regarding functionality and priority in the sprint. • Approved each user story during the sprint.• Developed user stories from prioritized features. Led efforts to attain product vision and objectives. Wrote acceptance criteria for each user story. Ensured that user stories met the definition of done and were updated in the system.• Collaborated with Agile teams to follow through on business priorities and visions.• Partnered with Agile teams to deliver customer and business value through product features.• Participated in mandatory forums such as Sprint Planning Retro, PO/PM Sync, daily stand etc.• Promoted a risk aware culture; ensured efficient and effective risk and compliance management practices by adhering to required standards and processes.

Neenah, Wi

At the start of 2011 Jewelers decided to move on from there Legacy Systems like “PAS, PCA, EAS and AS400” into one centralized system called Guidewire. I was involved in Policy Center implementation in this project where I worked with a mixed blend of contractors and internal employees.Roles & Responsibilities:• Attended weekly sprint planning meetings along with daily scrum meetings• Sat with the business team to discuss business requirements for user stories• Wrote detailed test cases for Policy Center Implementation for Commercial Lines of business• Responsible for developing and executing formal test plans to ensure the delivery of quality software applications• Created projects and sprints in Quality Center 11.0 as per the requirement from business users• Identified and logged defects found during manual application testing and test script execution • Worked with converted data and ensure all the converted renewals make it to the integrated environments of Guidewire• Used SQL Queries to access the corresponding databases• Developed and executed formal test plans to ensure the delivery of software applications• Ran Batch jobs as and when required like Workflow batches, financial escalations in claim center, commission payable, invoice, invoice due, disbursement, auto disbursement, new payment and workflow• Documented problems found during test on tracking tool system • Involved in Agile Methodology • Validated policies for various lines of business including Inland Marine, Business Owners Policy, and Umbrella • Worked closely with the leads to initiate a monthly regression testingEnvironment: Windows 2000 Professional, QTP, Quality Center, ImageRight, Rally, Policy Administration System, Sharepoint, Claims Center, Policy Center, Billing Center and Contact manager