Sara Amini Email & Phone Number

Dubai, Ae

Berlin, Berlin, De

Berlin, Berlin, De

Building and leading a +40 people ServiceOperations Hub in Barcelona driven by Operational Excellence to achieve outstanding customer experience.

Berlin, Berlin, De

Responsible for the Central Operations on a global scale, while operating with 50+ team from the Barcelona Excellence Hub. I lead a dynamic team dedicated to enhancing efficiency, reducing costs, and implementing AI-solutions that drive Choco's commitment to operational excellence. With >$175m in backing by leading global tech investors including Coatue, Bessemer, Left Lane and Insight Partners, we’re dedicated to solving the problem of how to move food around the globe transparently, sustainably and without waste.

Berlin, Berlin, De

Choco is on a mission to build a connected global food system. Our team of 400+ committed Chocorians is active in the US, France, Belgium, Germany, Austria, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - bringing our annual order volume to an estimated $1 billion. Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding. In April of 2022, we gained another $111 million in Series B2 funding with a valuation of $1.2 billion - earning us unicorn status just a few years in.Backed by leading investors like G squared, Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners, we’re committed to solving the problem of how to move food around the globe transparently, sustainably, and without waste.

Berlin, Be, De

- Directly reporting to the CEO and responsible for driving strategic and operational growth projects from planning to successful delivery. This includes the development and full ownership of all project stages.- Helped generating three major channels for lead generation and increased inbound leadsby 130% within 6 months- Set up CRM-infrastructure for retargeting leads and existing customer base- Identify market opportunities, evaluate the impact for FinCompare and lead the integration of chosen projects into the day-to-day operations.

Berlin, Berlin, De

- Product Marketing and Strategy of Flightpass: Conducting Affiliate-, Performance and Offline Marketing Campaigns- Product management: Definition of User flows, Developer briefings - Product operations: Processing Customer care management and customer requests

Berlin, Berlin, De

Berlin, De

- Supporting strategic sales expansion to Melbourne and restructured existing sales processes leading to higher sales efficiency- Managing relationships with key accounts by assessing the needs of partners and providing information on product features- Recruiting, training and managing 4 people for the Melbourne team

Berlin, De

- Co-launched the globally fastest growing beauty online marketplace in Australia- Supporting sales expansion and the country's second launch in Melbourne- End-to-end responsibility for full sales cycle: generating new leads, meeting potential partners and closing of sales- Managing and maintaining relationships with key accounts- Exceeded monthly sales target by 30%

Copenhagen V, Denmark, Dk

- Ensuring 100% customer satisfaction by delivering ad hoc support service for platform Users- Social Media Advisory and Guidance - Managing communication between customers and Account management- Evaluating and assisting on customers’ KPIs during trainings

New York, Ny, Us

- Analyzing and administration of sales data and monthly reporting duties- Monitoring and managing of education seminar database- Creating presentations and reports- Assisting in marketing and event projects- Translating English/German event and training materials- Team assistance of day-2-day business and general administration

Stuttgart, Baden-Württemberg, De

- Ensuring a good reputation by communicating effectively between Daimler AG and its customers- Customer Relationship Management: Recording of customer data, analyzing customer needs and resolving their technical issues- Organizing Roadside Assistance: coordinating and prioritizing customer queries

Master Of Science (Msc), International Business And Politics

Marketing

Bachelor Of Arts (B.A.), European Studies