Sab Matharu Email & Phone Number

Leeds, England, United Kingdom

Delivering and planning development for multiple Reapit products including their CRM.𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: - Managing Product/Bug Backlogs - Working with internal/external stakeholders to understand their requirements and develop solutions - Ticket logging and elaboration - Refining requirements and planning work into development sprints - Scheduling development work with internal stakeholders to ensure delivery and support of high profile projects - Working with Technical Authors to document new and existing functionality - Delivering Sprint Reviews alongside the Development Team to internal stakeholders - Ensuring Development work aligns to Reapit's Roadmap, this involves regular touch points with the Product Manager to ensure the direction of the product is on track. - Host Sprint Ceremonies such as Refinement and Sprint Reviews𝗦𝗸𝗶𝗹𝗹𝘀Jira | Miro | Figma | Scrum & Agile methodologies | Requirements Gathering | Problem Solving | Collaboration | Prioritising | Backlog Management | Communication

Provided internal and external support (incidents and requests) for Reapit's products𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀- Provided solutions for resolving issues that had passed through two levels of support, - Documenting and recreating bugs for the development team - this also involved providing interim solutions for customers to ensure they were still able to continue working- Identifying common trends and problems to offer solutions, - Monitored client error logs- Provided input on ongoing projects to resolve incidents and provide solutions to requests𝗦𝗸𝗶𝗹𝗹𝘀Jira | Ticket Management | Problem Solving | Stakeholder Communication | SQL | Analytic Skills

Leeds

Provided internal and external support (incidents and requests for Reapit's products𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀- Providing solutions for resolving issues that had passed through two levels of support, - Documenting and recreating bugs for the development team - this also involved providing interim solutions for customers to ensure they were still able to continue working- Identifying common trends and problems to offer solutions, - Monitored client error logs- Provided input on ongoing projects to resolve incidents and provide solutions to requests- An escalation point for Application Support Team𝗦𝗸𝗶𝗹𝗹𝘀Jira | Ticket Management | Problem Solving | Stakeholder Communication | SQL

Leeds, United Kingdom

Worked alongside the Service Assurance Manager to identify common trends/problems and provide solutions. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀- Identifying common trends- Provided solutions for common issues- Documenting and recreating bugs for the development team- Monitored client error logs- Provided support and input ongoing projects- An escalation point for the Second Line support team𝗦𝗸𝗶𝗹𝗹𝘀Jira | Ticket Management | Problem Solving | Stakeholder Communication | SQL

Leeds

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Managed a small team while providing support internally and externally for Reapit's products. Included identifying trends and proactive initiatives to improve customer experience and reduce ticket numbers.

Leeds, United Kingdom

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Managed the Third Line support team, which included manging workload across the team along with being accountable for the completion of tickets logged by external and internal customers.I also collaborated with other departments to address critical issues and managed knowledge transfer from the Third Line Team to the Second Line team.

Leeds Area, United Kingdom

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Part of the Third Line team providing support for Reapit's software packages. This included resolving issues that had been escalated through two tiers of support, authorising use database scripts and documenting bugs for the development team.

Leeds, United Kingdom

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Provided 1st/2nd line Support for a number Reapit's software packages

Bradford, United Kingdom

Following on from my gap year at University, I was offered temporary work at Shipley College, I provided support for Students and Staff members at the College and was involved in a number of rollouts for numerous software and hardware packages.

Bradford, United Kingdom

Responsible for providing AV support for events ran by the University, this also involved providing support for a high profile event the University was hosting (Ten Plus One).

Shipley, Bradford

Part of a gap year at University; I worked as part of a small team who were responsible for supporting Staff and Students for a wide array of different technical queries. This also involved demonstrating how to use different software or hardware, ensuring all tasks were logged via ticketing system and rolling out software or desktops PCs.

2:1, Business Computing (Bsc) W/Hons

Cisco Hp It Essentials Part 01, It