I currently manage a team of Support engineers world-wide for the whole customer base of IBM DB2 Connect product.

In my role as a Lead and Senior technical support Engineer, I managed a team of support engineers for IBM Db2 Connect L2 support world-wide.I have formulated and setup various processes in the team for smooth functioning, better tracking and better utilization of the resources. In my leadership, the support team delivered exceptional performance and we reduced the inflow of cases to L3 by significant numbers year after year(from 60% to 27%). I have also set up the successful migration… Show more In my role as a Lead and Senior technical support Engineer, I managed a team of support engineers for IBM Db2 Connect L2 support world-wide.I have formulated and setup various processes in the team for smooth functioning, better tracking and better utilization of the resources. In my leadership, the support team delivered exceptional performance and we reduced the inflow of cases to L3 by significant numbers year after year(from 60% to 27%). I have also set up the successful migration of IBM Business Partner VPN by leading the effort in seamless transition and ensuring functioning of all resources required to run the development and support business.I have been successful in transforming the support functioning to a complete growth-mindset and technology driven style with end-to-end ownership of Db2 Connect support world-wide in Technology, administration and reporting. Show less

I worked as a lead developer in Db2 Connect product that has drivers for various languages like C, C++, Java, .NET and Open source language support like Python, Ruby, node.js, Perl, PHP, Ruby, Go etc.I have developed various features and tools enhancements in the db2 connect product family and I have also been a technical L3 support Engineer for the product.I have also developed the Python driver for native installation and connectivity to Db2 on IBM… Show more I worked as a lead developer in Db2 Connect product that has drivers for various languages like C, C++, Java, .NET and Open source language support like Python, Ruby, node.js, Perl, PHP, Ruby, Go etc.I have developed various features and tools enhancements in the db2 connect product family and I have also been a technical L3 support Engineer for the product.I have also developed the Python driver for native installation and connectivity to Db2 on IBM z/OS(https://www.ibm.com/docs/en/db2-for-zos/12?topic=zos-python) Show less

- Development and support of DB2 command line processor (DB2 CLP)- Sound knowledge of client-server communication protocols- Cursor management for DB2 DMLs- Excellent debugging skills- Development and support of IBM DB2 ODBC CLI Driver and DB2CI Call level interface- Contribution to Open source community for Python, SQLALchemy and Django drivers and adapters from IBM- I have lead the product development teams across different tools and drivers and I have also been a SME… Show more - Development and support of DB2 command line processor (DB2 CLP)- Sound knowledge of client-server communication protocols- Cursor management for DB2 DMLs- Excellent debugging skills- Development and support of IBM DB2 ODBC CLI Driver and DB2CI Call level interface- Contribution to Open source community for Python, SQLALchemy and Django drivers and adapters from IBM- I have lead the product development teams across different tools and drivers and I have also been a SME in training the new joinees in the team Show less