• Led the strategic transformation through HR operations, recruitment, Salary and Benefit benchmarking, aligning with group guidelines and local regulatory standards.• Developing App and System to Managed service delivery for HR, Payroll, Tax calculation & Admin; implementing policies and digital solutions to enhance efficiency.• Key Achievements: o Developed ERP-based platforms to streamline HR operations, payroll and tax calculation. o Completing salary survey, benefit benchmark and Job Description as per user requirement.

• Developed and setup of service delivery centers, managing HR and Admin services for 800+ emp.• Lead vendor management, ensuring compliance of third-party risk management and SLA standards.• Key Achievements: o Launched 04 ERP modules, increasing operational efficiency by 25%. o Ontime payment process, taxation, and benefit management and average 9% based on performance and tenure for third-party staffs. o Conducted vendor audits and periodic service reviews, enhancing service quality. o Developed 03 policies, 03 service contracts as a subject matter expert.

• Ensured timely payroll processing, by confirming sales incentives and KPI bonuses, for Khulna circle.• Directed third-party vendor management, ensuring service renewals, compliance, and cost savings.• Streamlined exit processes, managing final settlements for 150+ employees to improve the exit experience and managed DiFE office- Khulna accordingly. • Implemented HR systems, supporting onboarding, diversity, and employee experience initiatives.• Managed HR benefits and service contracts, including insurance and accommodation for female staff.• Developed and executed HR Business Continuity plans during crises, ensuring operational resilience.• Led the rollout of HR transformation initiatives, aligning with digital goals to make it effective.• Provided strategic advisory to leaders, ensuring smooth policy implementation and operational efficiency.• Optimized HR budgets, reducing travel and overtime costs through hybrid operating models.• Lead the Khulna SPOC for PRB, overseeing benefit rollouts and, year-end reviews, and group projects.

• Directed HR operations for 4,500+ employees, delivering 250,000+ services annually with improved efficiency and lead a team of 28 officials from 4 sub-sections• Led digital HR transformation, implementing systems like Workday (Absence Partner, Benefit Partner, Recruitment & Payroll Admin), Oracle HR (HR Service Module, Recruitment), GPLife 2.0, driving process standardization. Launched GPLife 2.0 and bring operational efficiency up to 80% for users & 87% for Service Admin • Launched 1st Digital Onboarding Program for the new joiners. • Improved health insurance settlement time from 60 to 11 days, enhancing employee satisfaction.• Conducted Awareness Session for Employee Benefits and it’s features for 3000+ Employees• Lead HR Operations process rollouts and system implementations, ensuring smooth transitions.• Managed third-party vendors for HR services, conducting performance reviews and ensuring SLA.• Spearheaded countrywide HR projects, including crisis management and digital implementations.• Developed a third-party model for expat services, saving 45% on accommodation costs.• Achieved an 80% reduction in service lead time and increase efficiency 33%+ • Launched in-house banking and employee services through strategic third-party partnerships.• Controlled HR budgets, collaborating with Compensation benefit teams for cost-effective service delivery.

Achievement:• Designed and launched Grameenphone’s 1st HR & Admin service delivery center, setting industry benchmarks.• Introduced Bangladesh’s 1st HR & Admin App, pioneering digital HR solutions.• Led the implementation of HR digital transformation initiatives, including Workday and Oracle HR.• Standardized HR processes across the organization, focusing on operational simplicity and efficiency.• Advised HR leaders on operational strategies, supporting smooth policy and system rollouts.• Managed payroll processes, ensuring accurate benefit operations for Grameenphone employees.• Led third-party vendor management, from contract negotiations to service reviews, ensuring SLA compliance.• Drove local and global HR projects, delivering transformative changes across HR systems.• Increased Transport Service level to 84% from 38% and manpower reduced to 8 from 18

• Led digital HR transformation within Telenor Group, developing 26 SharePoint sites, highest among all BUs.• Saved BDT 10+ million through in-house development of collaboration platforms.• Represented Bangladesh as a Collaboration Expert at Telenor Group, driving process alignment and efficiency.• Directed the rollout of global software solutions, ensuring alignment with group standards.• Advised leadership on collaboration strategies and project implementations across HR functions.• Managed vendor relationships for collaboration tools, ensuring SLA adherence and efficient issue resolution.• Conducted training on SharePoint & Lync/ Communicator for 20+ Collaboration Managers

• Led recruitment, performance management, and HR support activities, driving operational excellence.• Change management and compliance for 600+ third party employees.• Resolved long-standing third-party legal issues, ensuring compliance and operational continuity.

• Organized and executed training programs for 2,000+ employees, focusing on functional and soft skills development.• Managed training budget effectively, supporting talent acquisition and learning initiatives for continuous improvement.• Successfully recruited and onboarded 600+ employees, providing necessary support for optimal performance.