Experienced Customer Support Team Leader with 12 years of expertise in driving customer satisfaction and operational efficiency. Proficient in managing retention, suspensions, collection,compliance, SR tickets, onboarding, operation,close looping, inbound escalation, collections, and HR admin coordination. Recognized for exceptional performance with a Certificate of Appreciation. Adept at leading teams, improving processes, and delivering outstanding service.

Managed front desk operations, including phone calls and customer inquiries.

Provided customer support, resolved queries, and managed service issues.

Managed reception duties, transferred calls, and assisted with account payments.