Sabina Shaikh Email and Phone Number

KEY RESPONSIBILITIES:1: Escalate and Resolve Customer complaints.2: Get payments out of customers within estimated time.3: Train new employee and supervise team to perform as per company requirements.4: Interview candidates at operations level. 5: Data maintenance and handling.6: Documentation of the tasks done as per records.

WORKED WITH TECH MAHINDRA BUSSINESS SERVICES DEC 2015 TO DEC 2016.Customer Support Executive for Vodafone Telecom (Australia)Key Responsibilities:1: Handle queries and complaints.2: Complete customer's multiple request and Escalate complaints if not resolved.3: Worked for first level and second level team for customer handling.4: General administrative duties including but not limited to receiving and directing telephone calls, handling of general inquiries and filing documents.

WORKED WITH IBM DAKSH LATER CONCENTRIX JULY 2011 to SEP 2015.Customer Support Executive for IndusInd Bank processKey Responsibilities:1: Handle queries.2: Resolve customer's issues and Escalate complaints if not resolved.3: Fulfill customer’s request and provide accurate information.4: Convert International customer’s queries into sales.5: Ensure accurate call comments are entered and appropriate information is provided in Escalated calls.6: Worked in back office team as well and handling issues through email and other applications.Technical Support for Internet service provider:Orange BT process (UK)Worked with the Level 2 team (Inbound/0utbound Team)Key Responsibilities:1: Handle International Calls2: Resolve customer’s issues and do refunds for customers.3: Convert International customer’s queries into sales.4: Fulfill customer’s request.5: Help other executives in resolving customer’s issue. 6: Handling customer escalations and coordinate with other departments to resolve issues.7: Ensure accurate call comments are entered and appropriate information is provided in Escalated calls8: Providing assistance to team members and also handle dissemination of information and updates.9: Provide problem analysis and resolve client issues with the aid of available helpdesk tools (E.g. help files and Knowledge base articles).

Customer Support Executive for Home Shopping Channel - Star CJInbound/Outbound Team1. Handled query/complaints.2. Convert the queries into sales.3. Help other executives in resolving customer’s issue.4. Worked as senior executive and handled team when required.5: Worked in Refund department as well.6: Co-ordinate with other departments to resolve issues.