Temporary AssignmentWriting descriptions and bullet points for new product releases whilst using the company’s German website. General office duties including data entry and post.

Temporary AssignmentWorking as part of a service delivery team with daily duties including scheduling engineer visits with clients, daily calls with engineers, answering customer queries via phone and email.

Managing customer accounts on a service level and being the first point of contact for escalations and any other customer communication. Managing specific accounts as part of a service department Dealing with customer escalations and any other correspondence with the accounts Attending customer meetings and internal account reviews Producing customer specific reports and KPI trackers Supporting the team manager with a major account and looking after the account during manager’s annual leave Communication with service engineers, controllers, resource planning, warehouse in Germany and many other areas of the business Representing the service accounts team in an employee engagement focus group Attending a daily Gemba walk, responsible for updating the KPI board for the service department

Responsible for providing an efficient and professional, administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office. Supervising the team, assisting with queries and resolving issues. Responsible for HR issues: training new members. Completing my team's annual appraisals, setting and agreeing new objectives with each staff member. Holiday and Sick record keeping. Assisting the line manager at interviews for new staff within the team. Use of all Microsoft Office packages i.e. Ms Word, Excel, Outlook, PowerPoint. Logging all team processes on Visio via flow charts and keeping these up to date