A dedicated and results-driven Head of Customer Service with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales and marketing strategies. Experienced in working with leading brands in the food manufacturing and processing, medical and many other industrial sectors with the primary focus on exceeding all expectations for customer service excellence. Outstanding communication, interpersonal and negotiation skills with the ability to develop and maintain mutually beneficial internal and external relationships. Fluency in native German and English enabling bi-lingual and international projects.