Sabith Aboobacker Email & Phone Number

Jeddah

* Providing continuous leadership and guidance to courier work groups at the remote locations in western region.* Advocate for and employed people-service-profit principles within an international and domestic business environment.* Fostering positive attitude and team work in implementing courier best practice methods.* Dramatically improved overall station productivity and attained goals by executing a complete route restructure.* Implements and enforces company policies, procedures and job standards.* Maintaining quality service through training to ensure productivity goals are met.* Manages in handling of packages in accordance with established company standards.* Manages package handling compliance scanning procedures and goals.* Conducts Pre-work meetings to communicate values, strategies, and objectives.* Rewards and disciplines package handlers as appropriate.* Assesses and defines assigned Package Handler training needs and participates in on-the-job training and new hire training.* Routinely handle packages to provide assistance to package handlers.* Manages computer systems utilization, paperwork accuracy and procedural consistency.* Adheres to FedEx and SMSA safety programs; confirms compliance with safety rules and regulations; investigates problems and recommends corrective actions.* Maintains safe and clean condition of work area.* Works to resolve customer and employee complaints and issues through appropriate chain of command.

Jeddah

* Continuously reviewed and analyzed service trend, research and focus on the root cause of failures and advised corrective actions to Line Mangers in order to avoid future occurrences. * Reviewed Daily, Weekly and Monthly Service levels performance reports and communicated with Line Managers.* Identified potential problems, trends and communicated with concerned Managers to avoid service impact to improve customers’ good experience. * Coordinated with different department in FedEx worldwide and answered queries and provided guidance in solving operational related problems.* Worked as an immediate point of contact between Regional Office. Therefore established a communication channel and exchange information with the departments. My scope of responsibilities are not limited only to Operations departments but also covering Retail, Customer Service, Sales & HR Departments.* Obtained knowledge in detailed information on services, operational procedures, technologies and communicate with concerned Managers/Staff. * Educate workforce on service related procedures, scanning scenarios, exceptions handling and updating them on changes to any of these procedures. * Participated in the development of Operations Schedules, Policies, and procedures and suggest modifications to existing ones. * Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.* Monitor actual performance data and gather information for reporting

Jeddah

• Determined the duties and responsibilities of individuals in a team. • Analyzed the individual performance of each team member and motivated them to perform even better.• Lead and develop operations employees.• Provide training and monitor the employees performance.• Plan daily manpower needs to ensure customers shipments are delivered and picked-up timely and damage free.* Perform administrative functions as required.* Implemented company policies.* Comply with all applicable laws/regulations,as well as company policies/procedures.* Perform other duties as required.* Inspired each and every team member to perform and produce their best

Jeddah

• Monitoring daily inbound shipments and sorted out for immediate distributions.• Working on all sorts of scans which required for International & Domestic packages.• Making calls to customer for delivery locations.• Helping all couriers to ensure the needed customs documents for International Packages.• Preparing damage inspection and reporting the respective origin.• Correspondence with all departments within the Kingdom in all matters related to operations department.• Preparing weekly OSM and reporting the same to higher management.• Handling all custom duty shipments issues.• Responding all queries from various departments through mail or call.

Jeddah

• Worked on all unable to locate ( UTL ) international customer packages.• Research on UTL shipment.• Reduce trace numbers and achieved 100% trace goal to avoid NFD failure.• Correspondence with all Station & Retail Service Centers to ensure 100% achievement in UTL shipments within the Western, Northern and Southern Region.• Correspondence with customers and all other FedEx worldwide.

Jeddah

• Handling all calls that need Supervisor or Manager Attention.• Pro-actively calls the customers, not waiting customer to call back. • Training new hire CSA’s on body call & COSMOS Skills.• Interact with Sales, Ground Operations, Air Operations/Customs and other Executive Service Departments around the world for any issues.• Worked as a call center agent by answering to customer's query such as tracking customer packages, dispatch bookings for Customers. • Correspondence with customers and all other FedEx worldwide. •••Traces •••• Worked on all types of Traces and secured the trace closure time by beating the given bench mark and achieving the GOAL as per standard.• Claim/Complaints – Working on International Claims and Ensures that Customer Satisfaction is 100% by responding to the Customer at the earliest.• Co-ordinates with other Departments within the region as well as within the Kingdom in all matters related to Customer Support.