Sabith Aboobacker Email & Phone Number

Jeddah

* Providing continuous leadership and guidance to courier work groups at the remote locations in western region.* Advocate for and employed people-service-profit principles within an international and domestic business environment.* Fostering positive attitude and team work in implementing courier best practice methods.* Dramatically improved overall.

Jeddah

* Continuously reviewed and analyzed service trend, research and focus on the root cause of failures and advised corrective actions to Line Mangers in order to avoid future occurrences. * Reviewed Daily, Weekly and Monthly Service levels performance reports and communicated with Line Managers.* Identified potential problems, trends and communicated with.

Jeddah

• Determined the duties and responsibilities of individuals in a team.
• Analyzed the individual performance of each team member and motivated them to perform even better.
• Lead and develop operations employees.
• Provide training and monitor the employees performance.
• Plan daily manpower needs to ensure customers shipments are delivered and picked-up timely and damage free.* Perform administrative functions as required.* Implemented company policies.* Comply with all applicable.

Jeddah

• Monitoring daily inbound shipments and sorted out for immediate distributions.
• Working on all sorts of scans which required for International & Domestic packages.
• Making calls to customer for delivery locations.
• Helping all couriers to ensure the needed customs documents for International Packages.
• Preparing damage inspection and reporting the respective origin.
• Correspondence with all departments within the Kingdom in all matters related to operations department.

Jeddah

• Worked on all unable to locate ( UTL ) international customer packages.
• Research on UTL shipment.
• Reduce trace numbers and achieved 100% trace goal to avoid NFD failure.
• Correspondence with all Station & Retail Service Centers to ensure 100% achievement in UTL shipments within the Western, Northern and Southern Region.
• Correspondence with customers and all other FedEx worldwide.

Jeddah

• Handling all calls that need Supervisor or Manager Attention.
• Pro-actively calls the customers, not waiting customer to call back.
• Training new hire CSA’s on body call & COSMOS Skills.
• Interact with Sales, Ground Operations, Air Operations/Customs and other Executive Service Departments around the world for any issues.
• Worked as a call center agent by answering to customer's query such as tracking customer packages, dispatch bookings for Customers.
• Correspondence with customers and all other FedEx worldwide.