Sabith Aboobacker Email & Phone Number

United Arab Emirates

Dammam, Eastern, Saudi Arabia

United Arab Emirates

United Arab Emirates

Oman

United Arab Emirates

Managed International Import / Export.

Jeddah Governorate, Saudi Arabia

 Providing continuous leadership and guidance to courier work groups at the remote locations in Western Region. Advocate for and employed people-service-profit principles within an international and domestic business environment. Fostering positive attitude and team work in implementing courier best practice methods. Dramatically improved overall station productivity and attained goals by executing a complete route restructure. Implements and enforces company policies, procedures and job standards. Maintains quality service through training to ensure productivity goals are met. Manages in handling of packages in accordance with established company standards. Manages package handling compliance scanning procedures and goals. Conducts Pre-work meetings to communicate values, strategies and objectives. Rewards and disciplines package handlers as appropriate. Assess and defines assigned Package Handler training needs and participates in on-the-job training and new hire training. Routinely handle packages to provide assistance to package handlers. Manages computer systems utilization, paperwork accuracy and procedural consistency. Adheres FedEx and SMSA safety programs; confirms compliance with safety rules and regulations; investigates problems and recommends corrective actions. Maintains safe and clean condition of work area. Works to resolve customer and employee complaints and issues through appropriate chain of command. Participates in daily meetings with peers to review results and discuss action plans.Additional Experience:- Exceptional verbal and written communication skills. Established ability to work in a fast based and customer oriented environment. Proven ability to maintain concentration on multiple tasks. Able to work efficiently with minimal supervision. Good organizational and time management skills.

Jeddah Governorate, Saudi Arabia

 Continuously reviewed and analyzed service trend, research and focus on the root cause of failures and advised corrective actions to Line Mangers in order to avoid future occurrences.  Reviewed Daily, Weekly and Monthly Service levels performance reports and communicated with Line Managers. Identified potential problems, trends and communicated with concerned Managers to avoid service impact to improve customers’ good experience.  Coordinated with different department in FedEx worldwide and answered queries and provided guidance in solving operational related problems. Worked as an immediate point of contact between Regional Office. Therefore established a communication channel and exchange information with the departments. My scopes of responsibilities are not limited only to Operations departments but also covering Retail, Customer Service and Sales Departments etc…. Obtained knowledge in detailed information on services, operational procedures, technologies and communicate with concerned Managers/Staff.  Educate workforce on service related procedures, scanning scenarios, exceptions handling and updating them on changes to any of these procedures.  Participated in the development of Operations Schedules, Policies, and procedures and suggest modifications to existing ones.  Participated in developing operation plan for new large accounts.  Organized training workshops to improve the performance of the members who were lagging behind in terms of performance. Monitor actual performance data and gather information for reporting.

Jeddah Governorate, Saudi Arabia

• Determined the duties and responsibilities of individuals in a team. Analyzed the individual performance of each team member and motivated them to perform even better. Lead and develop company employees. Provide training and monitor the employees' performance. Plan daily manpower needs to ensure customers' shipments are delivered and picked-up timely and damage free. Perform administrative functions, as required. Implement company policy. Comply with all applicable laws/regulations, as well as company policies/procedures. Perform other duties as required. Inspired each and every team member to perform and produce their best.

Jeddah Governorate, Saudi Arabia

 Monitoring daily inbound shipments and sorted out for immediate distributions. Working on all sorts of scans which required for International & Domestic packages. Making calls to customer for delivery locations. Helping all couriers for preparing needed customs documents for International Packages. Preparing damage inspection and reporting the respective FedEx origin. Correspondence with all departments within the Kingdom in all matters related to operations department. Preparing weekly OSM and reporting the same to higher management. Handling all custom duty shipments issues. Responding all queries from various departments through mail or call.

Jeddah Governorate, Saudi Arabia

 Handling all calls that need Supervisor or Manager Attention. Pro-actively calls customers, not waiting customer to call back.  Training new hire CSA’s on body call & COSMOS Skills. Interact with Sales, Ground Operations, Air Operations/Customs and other Executive Service Departments around the world for any issues. Worked as a Customer Service Agent answering to customer queries such as tracking customer packages, dispatching bookings for Customers.  Correspondence with customers and all other FedEx worldwide. Traces Working on all types of Traces, secure the trace closure time by beating the given bench mark and achieving the GOAL as per standard. Claim/Complaints – Working on International Claims and Ensures that Customer Satisfaction is 100% by responding to the Customer at the earliest. Co-ordinates with other Departments within the region as well as within the Kingdom in all matters related to Customer Support.

Jeddah Governorate, Saudi Arabia

 Computer Assembling , Installation , Troubleshooting & Hardware Sales.

Honours Diploma In 'Software Engineering', Information Technology, A+

Activities and Societies: Operating Systems : Windows 98, Windows XP. Application Packages : Microsoft Word : Microsoft Excel : Microsoft.

Diploma In Computer Hardware, Information Technology, A+

Activities and Societies: Computer Assembling : Installation : Digital Electronics : Troubleshooting Computer Assembling : Installation.

Pre-Degree, Economics, A

Economics. Business Management.