Sabrina Miller Email & Phone Number

United States

• Interact directly with client staff as the Subject Matter Expert for Catalog, Course Scheduling, and Registration functionality on an academic management and information system conversion from Ellucian Colleague to Ellucian Banner, focusing on student administration services and operational management• Identify and consult with clients on best practices for Banner usage for course catalog, course section scheduling, and registration and records maintenance, including the areas of change management, business process realignment, and strategic planning • Configure the new Banner database system for these functionalities in multiple environments over four launches, including data manipulation, report design, data retrieval, and database architecture relative to the design and maintenance of their production instance of Banner• Document engagement activities, including discussions, decisions, issues, risks, recommendations, training materials, testing procedures, and other relevant documentation to support consulting activities• Create demonstration materials for delivery to the client business process owners as progress is made to completion for review and approval, providing knowledge and guidance to clients including formal and informal training

Greater Atlanta Area

• Identified process limitations and barriers to success, strategize and implement improvements that increase access to limited physical resources, improving assignment of client location preference by over 30%• Served as the lead strategist in problem solving sessions, using visualization and critical thinking to map solutions to complex problems with the utmost attention to detail, both in large committees and small focus groups• Created and implement new course meeting patterns for use institute-wide, increasing efficiency of class scheduling, improving utilization of classrooms, and reducing barriers to on-time graduation rates• Managed multiple large-scale projects annually with defined phases for completion in 2-4 months’ time, scheduling a large volume of meetings in limited space while considering attendee location preference• Empowered cross-functional collaboration through modeling and knowledge sharing for best practices, tools, techniques, and terminology in support of internal and business development initiatives• Oversaw data gathering and analytics for more than 2 dozen customizable reports that are available to over 100 stakeholders and executive leadership, used for C-suite organization wide decision making• Co-led an enterprise SaaS system implementation, serving as functional administrator for the newly procured institute-wide scheduling software• Organized Registrar’s Office academic scheduling functions including publishing and overseeing scheduling protocols, enforcing policies and procedures, and addressing non-compliance as needed• Developed, updated, and maintained over 300 pages of technical documentation, building an internal knowledge base and for use in ongoing learning and development efforts organization wide• Advocated for internal work tools, growing adoption and consistent use of tools, staying up to date on feature rollout and changes, as well as pioneering new ways of utilizing the technical functionalities

Tampa/St. Petersburg, Florida Area

• Managed and oversaw the academic scheduling functions of the Academic Space Planning & Assignment team, maintaining responsibility for policy, execution, and generation of project results and outcomes• Assessed large sets of data for assignment, coordinating needs with over 100 stakeholders, maximizing utilization of limited space with competing priorities for over 12,000+ scheduled classes annually• Curated and led weekly and monthly user trainings for an enterprise SaaS system as subject matter expert, onboarding new users through implementation and for ongoing training, onboarding, and maintenance• Created and defined scheduling rules to increase fair access to limited physical resources for all stakeholders, expanding room usage by 1 hour daily and increasing seat-fill utilization by over 25%• Served as functional administrator for a campus wide enterprise SaaS system upgrade implementation, going from a desktop application located on-site to a web-based client in a vendor hosted environment• Acted as the main point of contact and subject matter expert for the team, responding to questions, and troubleshooting issues with a service-oriented attitude and excellent follow through• Managed scheduling data in the information system database in compliance with the Federal Education Rights and Privacy Act (FERPA) and all applicable university data and security policies• Supported the Associate Director in governing and administering policies, procedures, and regulations set by executive leadership to remain in compliance with state and federal regulatory guidelines• Collaborated with college deans and department chairs to optimally utilize academic instructional space and develop and implement policies for improved efficiency and operational effectiveness

Tampa/St. Petersburg, Florida Area

• Leveraged reporting dashboards to support budgetary and human resources deliverables, including meeting facilitation, strategic planning documents, and strategic communications• Served as the department HR Generalist with proven customer service skills while handling sensitive information with the utmost confidentiality and a track record for delivering timely results• Administered all human resources actions using specialized HR software including requisitions, interview management, offers, onboarding, compensation, attendance and leave, performance evaluations, payroll, and benefits for a staff of 45 across 2 departments and 6 specialized teams• Facilitated travel arrangements and expense reimbursements for all departmental business travel, internally for a staff of 45, including C-suite staff, and externally for recruitment candidates• Managed and reconciled monthly budget ledgers for 2 departments with varying account types including general and auxiliary sources, more than $4 million annually

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Master’S Degree, Adult Education - Human Resource Development

Graduate Certificate, Leadership In Developing Human Resources

Bachelor’S Degree, Communication Sciences And Disorders - Language, Speech, And Hearing