Sabrina Walker Email and Phone Number

• Onboarding New Hires• Provide front line response and consultation to associates and management in the areas of education reimbursement, personnel actions, credential tracking, policy interpretation and procedures, and other transactions impacting CHOC associates• Ensures timely and accurate entry of personnel information into the HRIS and file maintenance systems in accordance with company and federal guidelines• Provides excellent service to internal and external customers.

• Oversee and motivate team of 4 administrative coordinators• Responsible for interviewing, hiring, and onboarding new employees • Successfully create, communicate, and implement new department wide processes and procedures• Ensure swift resolution to agents’ issues and concerns• Seamlessly plan and execute events, both professional and social for up to 200 attendees• Coordinate Office Services• Review and Approve expenses while ensuring expenses comply with policies• Review and respond to payroll adjustments, technology issues, and seating Lead Administrative Coordinator September 2014 – February 2017 • Monitor PCAs using RTA• Address system challenges as they impact PCA and contact center• Serve as the first point of contact in the absence of management • Review and respond to payroll adjustments, technology issues, and seating• Review and send reports for attendance, Shrink and adherence• Coordinate fundraisers for contact center • Co-Developed the Development Program for PCAs – Microsoft Office training, resume updating, job shadowing, interview preparation• Orchestrated floor move of 100+ employeesLead Patient Care Advocate February 2013 – September 2014 • Assist supervisors with project management• Monitor progress of outbound team• Travel as Subject Matter Expert and assist with site start-up, opening and closing in various cities• Coach and monitor Patient Care Advocates