• 5 years of experience in talent management, leadership, and training• Outstanding Human Resource Management Senior Award (April 2023)• Microsoft Office, Workday, SalesForce, PeopleSoft• Cultivated excellent communication skills (verbal and written) Sam Houston State University - Huntsville, TX-Bachelor's in Human Resource ManagementVeritex Community Bank- PresentFinancial Services Representative•Provide comprehensive services as a personal banker and teller to deliver exceptional customer experiences and meet clients banking and financial needs.•Exhibit a servant-leadership mindset, consistently prioritizing the well-being of others and fostering a collaborative team environment.•Uphold the highest standards of integrity, ensuring confidentiality and discretion in handling client sensitive financial information.•Exceptional communication abilities, adept at identifying customer needs and articulating information from bank brochures and policies to ensure clear understanding.•Strong analytical and problem-solving skills, capable of identifying issues and implementing effective, innovative solutions to meet client and business needs.-Vroom - Houston, TXJanuary 2021 to December 2022•Utilized Microsoft Excel to maintain daily communication records with 30-40 lenders and customers to ensure timely and accurate completion of the title and registration process•Proactively identified potential issues with title registrations and provided the most effective solution.•Audited completed title and registration documentation to ensure accuracy and compliance with state and federal regulations.-Center ManagerACE Cash Express - Houston, TXDecember 2015 to December 2021•Led 15 shifts of new hire training and provided ongoing training to all associates, ensuring all were well-informed about updated policy and procedures.•Provided support to the district manager with special projects, such as structuring the weekly schedule for eleven stores (35 employees) within the store’s hours of operation.•Managed all operations and administrative duties such as reviewing and maintaining expenses, budget, and supplies, while also assisting clients throughout 10 to 12-hour shifts.•Designed and implemented strategies to maximize customer satisfaction and loyalty by improving customer service processes and training staff on effective customer interactions.•Discretely facilitated regular performance evaluations, coached and provided feedback to associates to improve their skills, knowledge, and performance that would assist with achieving strategic goals.