Sabrina Cabezas, Lcb Email & Phone Number

Established compliance processes as the principal broker for the Miami office to build trust with churned and new clients.

**Single-Threaded Owner for a top-three Customs-ANR Account, nationally**Facilitates feedback loops with the Vice President of Global Customs & Trade and Client Solutions and Data Services leaders to remedy existing issues and to drive accountability, innovation, and improvements across our cross-functional teams, which resulted in an improvement of on-time performance from filing an average of less than five days prior to arrival (April 2021) to filing more than 12 days in advance of arrival (February 2022). Strategizes conversations around pricing updates and new business opportunities like Duty Drawback and additional Trade Management opportunities with the Vice President of Customs & Trade Business Development.Manages ongoing Brokerage & Commercial Invoice-Digitization SOP implementation, ensuring that brokers are confident in any changing processes and that Global Trade Coordinators have clear guidance on how to digitize commercial documentation from the client’s trickiest suppliers in order to guarantee top data and entry-filing integrity.Outlines and strategizes the implementation of different Client Solutions processes for Customs-Only shipments. Prepares data and presentations for monthly check-in calls as well as a Year-in-Review Strategic Business Analysis which detail potential duty-mitigation and predictive landed costs strategies as well as the improvement of operational KPIs.

Chicago, Illinois, United States

Named Lead Broker on the highest-visibility account in the Central Region within five months of start date in recognition of being quick to learn complex processes, discern best stakeholders for problem resolution, and strategize process improvements for all involved teams, playing to each individual’s strengths whenever possible.Maintained the highest import customs declaration compliance score of a team of 10 brokers despite a record peak season (Winter '20-'21).Initiated special projects and opportunities to innovate existing structures and processes including:→ Revamping various team syncs, stressing the emphasis of the “why” of each kind of gathering when determining how best to structure the meetings, resulting in better team camaraderie and a more effective use of time.→ Restructuring Customs Analyst Training, adapting material and scheduling for nationwide implementation.

Greater Chicago Area

Prepare over 400 students per term to depart for their study abroad programs by providing top-quality customer service and expertise in the areas of visa acquisition, course pre-approvals, and intercultural competence; notably increasing the Admission-to-Arrival conversion rate of the Ecuadorian programs by 28.8% (largest conversion rate increase for the Spring 2019 term), and of the Nice programs by 42.8% (largest conversion increase for the Fall 2019 term).Designed mass communication campaigns targeting mechanisms based on students’ specific demographics and composed the respective proactive messaging tailored for Generation-Z students regarding their visa application and course registration processes.Co-led in-person pre-departure orientations at prestigious undergraduate institutions explaining program details and how students could best prepare for their term(s) abroad.Supported College Relation Managers in recruiting prospective students at Study Abroad Fairs.

Richmond, Virgina

Awarded Outstanding LALIS Assistant Teacher 2018**Special Project: Because of my dedication to the department, after graduation I was tasked with rewriting the manual to be used by all Assistant Teachers teaching students at the Intermediate Level.Led students in Spanish exercises, with an emphasis on quick recall and accurate pronunciation, modeled after the Rassias Method originally developed at Dartmouth College.Prepared exercises and activities for class taught twice a week.Evaluated students every three weeks and provided grades to professors based on class participation.**Note: I took a semester off of this job while I was abroad Fall 2016.

Richmond, Virginia Area

Handled confidential information regarding passports and immigration documents.Familiarized international exchange students with the University’s campus, facilities and resources.Actively worked with students to help them better understand the study abroad offering, coming up with creative solutions to any obstacles that might hinder their study abroad experiences – like course approval forms and visa paperwork.

Richmond, Virginia Area

Conducted informational interviews with prospective students.Responsible for classified student information.Worked with administrative staff on detail-oriented projects.Assisted with mailings, data entry, and campus tour information.

Madrid Area, Spain

Managed the website and Facebook and Twitter platforms.Wrote articles and accountability reports about the organization's work in Spain and abroad.Translated emails from Spanish to English to facilitate partnerships with English-only speaking collaborators.Produced engaging video and photography campaigns.Designed easy-to-understand infographics for the website.

Washington, District Of Columbia, Estados Unidos

Hosted missions teams during their week of service by orienting them to the city and its needs, introducing them to ministry partners, and guiding them through various cross- cultural experiences.Effectively led evening discussions and debriefs daily.Tracked expenses in order to manage a weekly budget for the needs of the group throughout the week.

Remote Position

Wrote blog entries pertinent to the college application process and adjusting to campus life on a monthly basis.Coordinated with supervisors to create relevant content and engaging articles.

Richmond, Virginia

Recruited and enrolled patients in a new online forum to view medical records and request prescriptions and appointments.Demonstrated flexibility and gave individualized attention to the different needs of each patient.Executed routine administrative work in a timely and efficient manner.Recommended improvements to the effectiveness of the online program at weekly meetings.

Bachelor’S Degree, International Studies; Double Major In Spanish And Iberian Studies

Activities and Societies: Pi Beta Phi Women's Fraternity, Women's Club Ultimate Frisbee, Phi Eta SigmaGraudated Magna Cum Laude

Bachelor’S Degree, International Relations; Modern Languages & Cultures, [Exchange Student]

I attended the University of Deusto as an exchange student for the fall semester of 2016. I was enrolled in classes that transferred back.