Performs file verification, need analyses, and awards federal grants, loans, state grants and fee waivers. Performs Return to Title IV (R2t4) calculations and determines funds owed to the Department of Education. Determines financial aid eligibility and reviews documents for accuracy, consistency, and completeness. Provides technical assistance through appointments, email and workshops to students, parents, and staff. Reviews student files and supplemental forms for accuracy, consistency, and completeness. Evaluates academic progress, budgets, family contribution, and loan amounts to determine financial need. Correspond with students through email, phone calls, online chats, and in-person visits to assist with financial aid. Updates and maintains office website and California Community College I Can Afford College website. Complies with federal, state, and institutional regulations in determining appropriate distribution of financial aid. Trains and provides work direction to financial aid technicians and office staff. Advises students regarding financial aid opportunities and eligibility requirements. Implements and explains complex rules, regulations and guidelines related to financial aid. Reviews and corrects student aid reports and performs revisions and cancellations of disbursements. Develops and conducts financial aid workshops for future and current students, parents, and staff.

Assisted students with financial aid application questions, verification process, and general information regarding tuition fee waivers, grants, work study, and loans. Reviewed student program eligibility and documents for completeness, accuracy, and consistency. Complied with the Family Educational Rights and Privacy Act to protect the privacy of student records. Corresponded with students by phone and/or email to notify of any missing or incomplete documents. Assisted with packaging and awarding eligible students with free tuition, grants, or loans. Conducted workshops and presentations for college and high school students regarding financial aid. Complied with federal, state and institutional regulations in determining appropriate distribution of financial aid. Implemented policies and procedures to comply with federal and state guidelines. Trained and oversaw federal work study students working in the financial aid office.

Provided support services to students regarding program eligibility, requirements, and registration for Veterans Resource Center. Verified documents for completeness and conformance with established policies and procedures. Corresponded with students through phone calls and email regarding program information. Assisted program staff in updating and applying regulations, policies, procedures, and guidelines. Assisted students with completing their FAFSA and helped students navigate applying for financial aid.

Supervised and trained baristas in ensuring tasks were completed efficiently and to customer satisfaction. Purchased products, merchandise, and supplies to comply with monthly promotions. Organized the employee schedule for all team members on a weekly basis.

Answered incoming calls regarding vehicle inquires, warranty, and technology information. Calmed frustrated callers by deescalating situations and designing best-option solutions. Managed a high-volume workload within a deadline-driven environment.