Sabrina Fede Email & Phone Number

Boca Raton, Florida, United States

Boca Raton, Florida, United States

Create workforce management processes, managing and monitoring operational elementsof the PCC. Trains Workforce Management Specialists on new and ongoing processes.Implement technology enhancement efforts for telephony, reporting, and other projects (primarily InContact suite of services including NICE IEX).Maximize efficiencies within the organization by.

Boca Raton, Florida

Call center sales manager

Boca Raton, Florida

• Promote and sell Comcast/Xfinity products and services to new and existing customers within an assigned territory.
• Meeting and exceeding sales targets by average 25%

West Boynton Beach, Florida

Managing Partner/Business Development/Sales/Marketing/Account Executive of a private duty home care agency in Boynton Beach, Fl, Right at Home, an international franchise providing in home care and assistance primarily to seniors and disabled adults in the community. As the owner I take personal responsibility for ensuring that the senior community we.

Miami/Fort Lauderdale Area

• Established key performance goals and worked across business units to improve the student experience through continuous process improvement. Collaborated interdepartmentally to increase efficiency of admissions process.
• Developed a new degree program from feasibility study to course creation which launched in 2015
• Admissions team averaged 24% Lead to Enrollment conversion on a budget of 18%
• Developed military benefits training in conjunction with the T&D team which increased military benefits knowledge at the university from 20% to 89% basic understanding
• Retention for military affairs overall was 70% at Term 2; my team was averaging 77% retention at Term 2
• Utilized Live Person for chat admissions team to increase sales conversion rate. Worked with IT and Marketing departments to ensure optimized responses to traffic on the website and increase visit to conversation.

Miami/Fort Lauderdale Area

• Coached and mentored admission advisors on the sales process including strategic problem solving to facilitate student retention. Created reporting of key metrics to share with leadership and peers in order to increase.
• Key leader in bringing a new admissions satellite facility for the military affairs department online
• Graduated Kaplan Admissions Management Training Program in the top 1%… Show more Coached and mentored admission advisors on the sales process including strategic problem solving to facilitate student retention. Created.
• Graduated Kaplan Admissions Management Training Program in the top 1% of my class
• Exceeded budget in my first six months by 20%
• Trained Associate Director’s in driving performance through positive reinforcement Show less

Miami/Fort Lauderdale Area

Enroll students into undergraduate and graduate degree programs through telesales and live chat. Used my military experience and educational background to facilitate customer satisfaction and increased enrollments.Operated remotely over a period of three years while exceeding my enrollment goal by an average of 15% each cycleAwarded numerous accolades to.

Miami/Fort Lauderdale Area

Spent a year in Iraq in support of Operation Iraqi Freedom where I repaired generators, ensured the safety of the post through numerous guard duty assignments, and drove on various security missions as an escort for the civilian truckers who were supplying allied posts. Conducted five state hurricane support missions where I supplied water, food, and.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Political Science & History

High School