Sabrina Fede Email & Phone Number

Boca Raton, Florida, United States

Boca Raton, Florida, United States

Create workforce management processes, managing and monitoring operational elementsof the PCC. Trains Workforce Management Specialists on new and ongoing processes.Implement technology enhancement efforts for telephony, reporting, and other projects (primarily InContact suite of services including NICE IEX).Maximize efficiencies within the organization by managing call related activities,forecasting traffic, and planning the allocation of resources to maximize yield from traffic

Boca Raton, Florida

Call center sales manager

Boca Raton, Florida

Promote and sell Comcast/Xfinity products and services to new and existing customers within an assigned territory.• Meeting and exceeding sales targets by average 25%

West Boynton Beach, Florida

Managing Partner/Business Development/Sales/Marketing/Account Executive of a private duty home care agency in Boynton Beach, Fl, Right at Home, an international franchise providing in home care and assistance primarily to seniors and disabled adults in the community. As the owner I take personal responsibility for ensuring that the senior community we serve receives the best possible in home care and the most highly trained and managed companions and home health aides. Specific duties include… Show more Managing Partner/Business Development/Sales/Marketing/Account Executive of a private duty home care agency in Boynton Beach, Fl, Right at Home, an international franchise providing in home care and assistance primarily to seniors and disabled adults in the community. As the owner I take personal responsibility for ensuring that the senior community we serve receives the best possible in home care and the most highly trained and managed companions and home health aides. Specific duties include budgeting, forecasting, marketing, sales, business development, training, community relationship building, and overseeing daily business operations.Community Positions Board of the Health Care Council with the Boynton Beach Chamber of Commerce.Member Home Care Association of AmericaMember Boynton Beach Chamber of CommerceMember South Florida Chapter of the National Parkinson’s Foundation Show less

Miami/Fort Lauderdale Area

Established key performance goals and worked across business units to improve the student experience through continuous process improvement. Collaborated interdepartmentally to increase efficiency of admissions process as well as benefits and tuition processing. Lead up to three Associate Directors and eighty admissions advisors both in-house and remote. Responsible for hiring and developing admission advisors as well as Associate Directors of Admission. Reported to the Senior Director of… Show more Established key performance goals and worked across business units to improve the student experience through continuous process improvement. Collaborated interdepartmentally to increase efficiency of admissions process as well as benefits and tuition processing. Lead up to three Associate Directors and eighty admissions advisors both in-house and remote. Responsible for hiring and developing admission advisors as well as Associate Directors of Admission. Reported to the Senior Director of Admission and the Vice President of Military Affairs. •Developed a new degree program from feasibility study to course creation which launched in 2015•Admissions team averaged 24% Lead to Enrollment conversion on a budget of 18%•Developed military benefits training in conjunction with the T&D team which increased military benefits knowledge at the university from 20% to 89% basic understanding•Retention for military affairs overall was 70% at Term 2; my team was averaging 77% retention at Term 2•Utilized Live Person for chat admissions team to increase sales conversion rate. Worked with IT and Marketing departments to ensure optimized responses to traffic on the website and increase visit to conversation conversion. Utilized Google analytics to optimize chat button placement and functionality. Show less

Miami/Fort Lauderdale Area

Coached and mentored admission advisors on the sales process including strategic problem solving to facilitate student retention. Created reporting of key metrics to share with leadership and peers in order to increase efficiency and exceed budget. Drove sales production via positive reinforcement and training. • Key leader in bringing a new admissions satellite facility for the military affairs department online• Graduated Kaplan Admissions Management Training Program in the top 1%… Show more Coached and mentored admission advisors on the sales process including strategic problem solving to facilitate student retention. Created reporting of key metrics to share with leadership and peers in order to increase efficiency and exceed budget. Drove sales production via positive reinforcement and training. • Key leader in bringing a new admissions satellite facility for the military affairs department online• Graduated Kaplan Admissions Management Training Program in the top 1% of my class• Exceeded budget in my first six months by 20%• Trained Associate Director’s in driving performance through positive reinforcement Show less

Miami/Fort Lauderdale Area

Enroll students into undergraduate and graduate degree programs through telesales and live chat. Used my military experience and educational background to facilitate customer satisfaction and increased enrollments.Operated remotely over a period of three years while exceeding my enrollment goal by an average of 15% each cycleAwarded numerous accolades to include Dean’s Club and President’s Club honors for exceeding budget goal

Miami/Fort Lauderdale Area

Spent a year in Iraq in support of Operation Iraqi Freedom where I repaired generators, ensured the safety of the post through numerous guard duty assignments, and drove on various security missions as an escort for the civilian truckers who were supplying allied posts. Conducted five state hurricane support missions where I supplied water, food, and supplies to local citizens in need of assistance.Army Commendation Medal for extraordinary service in support of Operation Iraqi Freedom… Show more Spent a year in Iraq in support of Operation Iraqi Freedom where I repaired generators, ensured the safety of the post through numerous guard duty assignments, and drove on various security missions as an escort for the civilian truckers who were supplying allied posts. Conducted five state hurricane support missions where I supplied water, food, and supplies to local citizens in need of assistance.Army Commendation Medal for extraordinary service in support of Operation Iraqi Freedom 2004Unit coin for exemplary service during various hurricane support missions in the state of Florida Show less

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Political Science & History

High School