Sabrina Mcbride Email & Phone Number

Long Beach, Ca, Us

Santa Barbara, California, Us

Santa Barbara, California, Us

- Serving as a Call Tracking & Analytics platform expert and investigated technical issues to determine the root cause- Troubleshoot Invoca's custom Javascript, Webhooks, and APIs for customers- Maintained a deep understanding of Invoca's integrations: Google Ads, Microsoft Ads, Google Universal Analytics, SA360, Campaign Manager, Adobe Analytics, Facebook Ads, Salesforce Sales Cloud, GA4, and Salesforce Marketing Cloud- Lead escalated customer calls- Worked cross-functionally with Engineering, Product, Business Intelligence, Customer Experience, and - Customer Success teams to accomplish customer goals - Documented known solutions, best practices, and edge cases for internal and external use- Ensure SLAs are being met for all cases with all level priority customers- Manage a busy case queue for faster customer response time and faster resolution times

Us

- Cultivated a positive and memorable See’s experience for all customers- Cross-coordinate with two or three stores to ensure we are fully staffed - Efficiently managed high-volume and high-pressure orders daily- Effectively solved customer issues regarding returns, exchanges, and refunds- Monitored product inventory to ensure See’s promise of “quality without compromise.”- Provided vital support to the management team by training new staff- Entrusted to manage and balance the tills of a seven-figure store - Followed and enforced all See’s given policies and procedures

- Responsible for daily office operations such as data entry, greeting visitors in the office, and file maintenance- Successfully managed the office and property of more than 200 units independently. - Intermediate understanding of complex software - Promptly met deadlines on all time-sensitive documents, contracts, and email correspondence.- Worked diligently with a team of employees to ensure quality service to address all customer issues, including heavy call volume and payment collection- Utilized office 365 routinely to draft, compile, and send information

Seattle, Us

Cultivated a welcoming community for team members and customersEffectively solved customer issues regarding returns, exchanges, and refundsGuided and supported client experience through having thorough knowledge of extensive outdoor inventoryWorked closely with management team to ensure visual merchandising and sales floor was kept up for visual standardsLead team in promoting Co-Op membership services and benefits for new potential members

Minor, Public Policy Analysis

Bachelor Of Arts - Ba, Anthropology

Associate Of Arts - Aa, Anthropology

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies