Sabrina Gordon Email & Phone Number

-Joined Desmos as the first Data Analyst which included defining the role and responsibilities, expanding on existing data, and ensuring we have all the data we need to make product and business decisions.-Defined top level usage metrics for company goals alongside CEO & CTO.-Rebuilt and expanded upon Looker (data visualization tool).-Supported product and.

- Joined G2 as the first Product Data Analyst which included defining the role and responsibilities, expanding on existing data, and ensuring we have all the data we need to make product decisions.- Defined product metrics and strategy alongside the VP of Product. Reevaluated these every 6 months and updated based on results and company strategy.

Greater Chicago Area

Manage and lead a team of 8-10 Customer Support Reps and Customer Support Engineers, running weekly 1-1s and team meetingsMentor other Managers and Associate Managers on the global support team Lead regional and global initiatives to improve team performance and efficiencyLead CS team strategy for project management within the organizationWork cross.

Greater Chicago Area

Managed and led a team of 8-10 Customer Support Reps and Customer Support Engineers, running weekly 1-1s and team meetingsLed the opening of Intercom's first 'remote' office, which included finding an office space and hiring all Chicago employees Developed a communication channel in slack to keep the global cs team up to speed on need to knows for working.

San Francisco Bay Area

Became the first 'middle manager' on the support team, hiring and leading a team of 8-13 Customer Support Reps and Customer Support EngineersShaped and defined the role of Customer Support Lead for the global CS teamHelped hire and owned onboarding for the second Customer Support Lead

San Francisco Bay Area

Mentored and onboarded and helped hire all CSEs and CSRs on the support team in SF

San Francisco Bay Area

First front line success engineer for Intercom's NORAM customersTroubleshot customer issues and advised on best practicesSurfaced customer feedback and requests to the product team

Cambridge, MA

Configured customer specific statement and calculation engines in Alliant, a proprietary software for rights and royalty managementTroubleshot both customer and internally reported issuesRewrote and enhanced important internal tool in Visual Studio that allows quick and easy queries of current client configurations (C# and WPF)

Worked on initial development for a project with UC HastingsWrote javascript code to make a prototype of a calculation tool to encourage universities to implement family friendly policies

• Helped students one-on-one with mathematics homework and test preparation
• Tutored middle and high school students in subjects including geometry, pre-calculus, and calculus

• Developed iPad app in javascript and HTML5 Canvas
• Worked with education professor to create an app for high school vector geometry
• Created a check-in check-out system using QR codes (in Ruby on Rails) to track student attendance

• Co-taught a freshman seminar on the impact of social media for 14 students
• Designed and prepared a 13-week syllabus
• Acted as an orientation leaders for the 14 freshman students

• Graded students’ homework in pre calculus (60 students) and discrete mathematics (25 students) courses 3 times a week
• Recorded grades and gave professors regular updates on students’ progress

• Simulated ballistic missile defense in MATLAB; Analyzed results of simulations
• Wrote two reports and presented final progress to entire group

• Chosen to participate in a highly competitive summer program
• Worked with Areté Associates on a summer project entitled Automatic Camera Geo-Location from Solar Shadows; Developed geo-location algorithm software in MATLAB
• Wrote a formal final report and gave two final presentations, one to IPAM and one to Areté
• Presented a poster of our research at the Joint Math Meetings in Boston, Jan 2012

Bachelor'S Degree, Mathematics

Activities and Societies: Stand Up Comedy Collective, Major:Undecided (Sketch Comedy), Club Lacrosse

Education record

Activities and Societies: Women's Blues Lacrosse