Sabrina W. Lee Email & Phone Number

Eden Prairie , Mn, Us

• Led subject matter experts (SMEs) through solution design, implementation planning, project schedules, estimating, and content development during the Request for Proposal (RFP) capture life-cycle.• Drove solution alignment between Product, Implementation, Maintenance, and Sales teams supporting a strategic portfolio of state Health and Human Services procurement solicitations. • Pursued new business that spanned Medicaid Management Information Systems (MMIS), Integrated Eligibility (IE), Health Insurance Exchange (HIX), System Integration, and Maintenance and Operations (M&O) solutions. Opportunities spanned multiple years with total contract values up to $350m.• Partnered with stakeholders (internal and external) to ensure proper strategy, plan, alignment, and integration for programs and projects. Managed multiple internal projects that spanned cross-functional teams, vendor engagements, and post-implementation support.

Eden Prairie , Mn, Us

• Led stand-up meetings and practiced Agile Project Methodology, utilized SDLC best practices to successfully meet project deadlines • Organized and assisted in the delivery of successful proposal contracts with development and implementation teams to design a fully-integrated and highly modular platform to deliver products and services that meet our client’s needs.• Built and owned solution pieces including working closely with key stakeholders to track, update and report on deliverables, gaps, and risks • Coordinated multiple RFP responses for State and Federal contracts across business teams and solution leads.

Eden Prairie , Mn, Us

• Supported pipeline activities through the preparation of the weekly pipeline PowerPoint decks and meetings• Worked with multiple teams of Subject Matter Experts to strategize and build the project framework in alignment with RFP requirements • Communicated project status daily and weekly to managers and other key stakeholders• Attended and scheduled meetings to follow-up and manage project deliverables

Eden Prairie , Mn, Us

Optum Data Management (ODM) Business Analyst Rotation 2• Facilitate weekly meetings for Business Analyst Certification Program with Business Analyst managers, training team, and Training Director • Leverage applications such as Adobe Illustrator and Acrobat to create, edit, and update training learning paths for Data Delivery Lifecycle (DDLC) and Optum Scaled Agile Methodology (OSAM) • Edited and updated the ODM Learning Paths in the internal Training SharePoint site and update team members regarding any changes • Gather information and requirements about each learning path to input proper descriptions and hyperlinks for each of the courses• Provide daily status on various project deliverables to ODM team members and manager • Responsible for the United Data Warehouse (UDW) project plan which entails moving disparate training modules into one cohesive learning path• Attend and complete LearnSource Course Ownership training to gain access to the backend of LearnSource in order to maintain courses/classes, enroll learners, and pull reports on different criteria for analysis • Conduct a needs analysis and provide recommendations to the ODM communications team and Training Director for the ODM TDP Training website project• Create job aids to document multiple processes to support the onboarding of new employees to ODM • Craft and draft solutions for new training processes and modules • Analyzed and strategized business needs for the ODM Business Analysis Center of Excellence (COE)

Eden Prairie , Mn, Us

NDB Provider System Analyst Rotation 1• Participated in Business Requirements Document, High Level Test Plan & Test Case Walk-throughs• Created a detailed technical specification/high level design document • Shared knowledge of the gathered requirements in walk-throughs to various teams • Converted the requirements into a solution that was used by Developers and QA • Collaborated business partners and liaisons to conduct research and analysis to identify the appropriate requirements for the project - CMS Call Letter USEC Spec • Partnered with team lead to create a work flow for Provider Search Onboarding Process • Contributed to the composition of project technical specs• Formatted Technical Specs in HTML for web publication

Stamford, Ct, Us

As the Global Client Operations Intern I worked on the existing Channel strategy and with business and IT to build a road map of our future state channel strategy. • Leveraged business to analyze and research data from different areas - IVR, Chat, Web • Improved and assisted in identifying areas to improve client experience, build/extend self-service integration, understand customers need and find opportunities to improve experience across all customer touch points. • Captured metrics, build dashboard/reports and present them to the management team. • Facilitated communication between call center and client operations team to prepare the overall channel strategy.• Worked with management team to prepare a strategic direction around improving channel usage and assist in presenting this to senior management. • Gained exposure and visibility to global business

Menomonee Falls, Wisconsin, Us

• Facilitated efficiency through communication between the executive team and the associates to ensure roles were accurately carried out• Forecasted goals for store performance scores including customer service and the productivity of each department in the weekly business reports• Led initiatives across all departments with 15+ employees to transition into new store processes• Recovered and replenished the floor, including merchandising directives and visual presentations• Responsible as a cashier lead and customer service desk lead to ensure the Kohl’s customer experience• Consistently provided transparency between the store managers and employees through the implementation of new ideas of recognition and customer• Demonstrated ability to lead and communicate through multitasking and prioritizing tasks

Bachelor Of Arts (B.A.), Political Science

Bachelor Of Arts (Ba), Marketing/Business Administration

High School Diploma