Sabrina W. Lee Email & Phone Number

Eden Prairie, MN, US

• Led subject matter experts (SMEs) through solution design, implementation planning, project schedules, estimating, and content development during the Request for Proposal (RFP) capture life-cycle.
• Drove solution alignment between Product, Implementation, Maintenance, and Sales teams supporting a strategic portfolio of state Health and Human Services procurement solicitations.
• Pursued new business that spanned Medicaid Management Information Systems (MMIS), Integrated Eligibility (IE), Health Insurance Exchange (HIX), System Integration, and Maintenance and Operations (M&O) solutions..
• Partnered with stakeholders (internal and external) to ensure proper strategy, plan, alignment, and integration for programs and projects. Managed multiple internal projects that spanned cross-functional teams, vendor.

Eden Prairie, MN, US

• Led stand-up meetings and practiced Agile Project Methodology, utilized SDLC best practices to successfully meet project deadlines
• Organized and assisted in the delivery of successful proposal contracts with development and implementation teams to design a fully-integrated and highly modular platform to deliver products and services that meet our.
• Built and owned solution pieces including working closely with key stakeholders to track, update and report on deliverables, gaps, and risks
• Coordinated multiple RFP responses for State and Federal contracts across business teams and solution leads.

Eden Prairie, MN, US

• Supported pipeline activities through the preparation of the weekly pipeline PowerPoint decks and meetings
• Worked with multiple teams of Subject Matter Experts to strategize and build the project framework in alignment with RFP requirements
• Communicated project status daily and weekly to managers and other key stakeholders
• Attended and scheduled meetings to follow-up and manage project deliverables

Eden Prairie, MN, US

• Optum Data Management (ODM) Business Analyst Rotation 2
• Facilitate weekly meetings for Business Analyst Certification Program with Business Analyst managers, training team, and Training Director
• Leverage applications such as Adobe Illustrator and Acrobat to create, edit, and update training learning paths for Data Delivery Lifecycle (DDLC) and Optum Scaled Agile Methodology (OSAM)
• Edited and updated the ODM Learning Paths in the internal Training SharePoint site and update team members regarding any changes
• Gather information and requirements about each learning path to input proper descriptions and hyperlinks for each of the courses
• Provide daily status on various project deliverables to ODM team members and manager

Eden Prairie, MN, US

• NDB Provider System Analyst Rotation 1
• Participated in Business Requirements Document, High Level Test Plan & Test Case Walk-throughs
• Created a detailed technical specification/high level design document
• Shared knowledge of the gathered requirements in walk-throughs to various teams
• Converted the requirements into a solution that was used by Developers and QA
• Collaborated business partners and liaisons to conduct research and analysis to identify the appropriate requirements for the project - CMS Call Letter USEC Spec

Stamford, CT, US

• As the Global Client Operations Intern I worked on the existing Channel strategy and with business and IT to build a road map of our future state channel strategy.
• Leveraged business to analyze and research data from different areas - IVR, Chat, Web
• Improved and assisted in identifying areas to improve client experience, build/extend self-service integration, understand customers need and find opportunities to improve experience across all customer touch points.
• Captured metrics, build dashboard/reports and present them to the management team.
• Facilitated communication between call center and client operations team to prepare the overall channel strategy.
• Worked with management team to prepare a strategic direction around improving channel usage and assist in presenting this to senior management.

Menomonee Falls, Wisconsin, US

• Facilitated efficiency through communication between the executive team and the associates to ensure roles were accurately carried out
• Forecasted goals for store performance scores including customer service and the productivity of each department in the weekly business reports
• Led initiatives across all departments with 15+ employees to transition into new store processes
• Recovered and replenished the floor, including merchandising directives and visual presentations
• Responsible as a cashier lead and customer service desk lead to ensure the Kohl’s customer experience
• Consistently provided transparency between the store managers and employees through the implementation of new ideas of recognition and customer

Bachelor Of Arts (B.A.), Political Science

Bachelor Of Arts (Ba), Marketing/Business Administration

High School Diploma