Sabrina Yazaki Email & Phone Number

São Paulo, SP, BR

São Paulo, Brazil

Tokyo, Japan

• CRM Analyst / Marketing
• Supporting data analysis and process management on various projects within the Dealer Network business;
• Customer data maintenance in the Customer Experience Platform (CXP) to improve data quality, continuously refining and improving standards;
• Setting up campaigns' and customer journeys in Marketing cloud linked to CXP;
• Analyzing and uploading Marketing campaigns finance data to provide strategic decision making and improve overall customer experience;
• KPI report preparation using Salesforce tools;

Tokyo, Japan

• Supporting the commercial and regional aftersales management teams with translating complex data into analytic insights and effective actions;
• Creating and improving process and metrics within the Customer Service business;
• Planning and monitoring Parts & Accessories (P&A) campaigns;
• Analyzing and reporting P&A sales, forecast and budget;
• Calculating and controlling Dealer KPIs and targets;
• Supporting performance evaluation of Customer Service programs;

Tokyo, Japan

• Supporting the development of the sales strategy and planning;
• Calculating and controlling the dealer targets plan;
• Reporting sales estimations;
• Planning retail and wholesale forecast;
• Creating comparison reports and analysis of car production;
• Creating and adjusting the car model mix strategy;

Rio De Janeiro E Região, Brasil

• Supporting the sales teams and providing business support to other departments, distributors and the factory in Belo Jardim – PE;
• Planning and managing sales: following up the whole sales process, from clients prospecting to after-sales services, providing improvements;
• Preparation of management reports to track and analyze sales trends, promotional activities and the competitive landscape;
• Facilitating product and sales information flow;
• Identifying sales opportunities within the areas;
• Organizing sales teams’ meetings weekly;

Rio De Janeiro Area, Brazil

• Responsible for the commercial routine at the store, evaluating results, planning strategies and applying improvements to the departments;
• Team leading, following up sales results, organizing schedules and supporting associates and promoters;
• Organizing, promoting and managing special events;
• Administrating price discounts and products’ display;
• Assisting stock control and supply management, analyzing reverse logistics process;
• Supporting customer service;

Munich Area, Germany

• Responsible for market research consulting projects for Volkswagen and Jaguar Land Rover within the Brazilian automotive market and for Seat within the Portuguese automotive market;
• Analysis of customer feedback in online sources in Portuguese and English language: Categorization, relevance on tonality evaluation of the customers’ posts;
• Searching and editing information on a vast range of automotive industry subjects;
• Translation of the original Portuguese language posts into English language;
• Databases update: Identification of new relevant sources;
• Participation in data analysis and the preparation of management reports for our automotive customers.

Rio De Janeiro Area, Brazil

• Developing and following up the expatriation process, managing deadlines and documentation;
• Providing support to Brazilian and foreign expatriates;
• Interfacing with other departments involved in the expatriation process, service providers, suppliers and International Mobility departments from other countries where Technip operates.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Scientific Initiation Fellow

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services