Data Scientist. Responsibilities included:- Improved business processes from the FNB credit card perspective.- Worked with big data to analyse and improve employee-efficiency processes for the Business Process Improvements.- Revised the scoring process for the call centre agents to improve performance rating and operational efficiencies.- Preparation and presentation to stakeholders at various forums.- Provided analytics for various campaigns with over 70% (figure recorded in September 2021) of customers migrated to the app.- Build features and triggers to improve the click-through rate (CTR) of various products on the FNB app.- Create early indicators of drop-offs, missed customer opportunities and monitoring.- Gained experience through designing and running experiments on customers to entrench them.Innovations:- Built an innovative project to automatically transfer funds from one account (Target account) to another account (Nominated account) for maximising investment opportunities per customer.Achievements: - Top Business Process Improvements Employee 2022.

FNB Graduate programme:- Involved in various workshops which developed core business principles such as innovation, project management, business writing and presentation skills.- Worked in a service immersion project which helped streamline and improve on the bank's branch efficiency.- Demonstrated innovative ability in the Graduate Project (Target-Balancing) which taught collaboration across business units and contributed a value adding innovation into the FNB Investments pillar.Quantitative Analyst in the Credit Card Fraud and Operations team. My responsibilities included:- Preparing and analysing reports on credit card operations.- Presenting the topic at various senior level committees.- Improve performance scoring for the internal call centre agents.- Improve current reporting functions.