• Collected patient demographic information including phone numbers, insurance information, etc. to verify patient insurance through available and approved insurance verification methods and improved efficiency of intake processes• Managed and developed training programs for technicians and front desk staff and mitigated errors and discrepancies• Utilized data metrics to ensure therapist productivity and maintained calendars and scheduling of 150+ patient appointments each week while managing 11 employee schedules • Monitored staff performance and addressed any training or performance issues regularly; improved

• Answered customer questions regarding merchandise, memberships, and pricing • Provided conflict resolution to customers with challenging inquiries to find positive solutions for all parties involved • Executed sales process of lead generation, follow up, and close and contributed to 65% of membership sales • Completed stock orders and managed inventory of 50 products valued at $2K with zero loss or damage• Organized store merchandise racks and created window displays and improved product sales

• Successfully managed, all aspects of the home buying and selling process, including the home inspection, appraisal, and home loan process• Advised and informed prospective clients on current market activities / conditions and the negotiation process of real estate transactions • Represented buyers, sellers, and investors in real estate transactions averaging $2.25M+ in sales volume per year• Assisted with local community events and educated approximately 1,000 new community members on current organizations, resources, and regional information

• Conducted individualized nutritional assessments for 20 clients at a time creating individualized meal plans for both weight loss and weight gain with weekly check-ins; continuously assessed progress and made necessary adjustments • Educated clients about proper nutrition and food preparation to teach best practices for individual help and support clients in achieving their goals• Established and maintained thorough nutritional records and information for all clients to maintain efficiency and continuity of care in between one-on-one sessions

• Traveled to Paris, France for one-on-one meetings with designers and established strong vendor relationships to maintain and support the business • Led merchandise selection, pricing, planning, and marketing of the product and improved regional sales by 3% • Monitored and analyzed sales records and consumer purchasing trends and used the information to anticipate consumer buying patterns to create purchase inventory plans

• Answered the phone, greeted clients, checked clients in, and scheduled classes using online systems • Sold merchandise and memberships • Demonstrated basic kickboxing techniques as well as proper weightlifting form in strength classes to mitigate any risk or safety issues for customers• Cultivated positive relationships with participants during group fitness classes