Quay C. Email & Phone Number

Orlando, Florida Area

Lake Mary

- Educated clients on the Social Security Disability hearing process. - Educated clients on Social Security Disability Insurance.- Ensured a high level of client satisfaction by answering all client phone calls, emails and correspondence timely and within established deadlines.- Completed all hearing task, appeals, requests for information and post hearing.

Maitland, FL

§ Respond to inbound calls for members who own health reimbursement accounts with American Fidelity. § Respond to caller questions regarding pending and submitted claims, ineligible expenses,account balances and advise on information needed to process pending claims correctly.§ Research account and card transaction records to resolve caller’s questions.§.

Orlando

§ Fulfill travel packages by booking reservations, scheduling required tours, answering questions, booking car rentals and resolving guest issues.§ Spoke with property owners and/or referrals who have purchased a travel package from marketing campaigns.§ Independently ran weekly tour report.§ Move weekly tours to accommodate onsite sales as needed with.

Orlando, Florida Area

§ Answer inbound calls from Hilton Honor Members and nonmembers to activate/schedule open date travel packages. § Resolve guest issues and complaints in a timely manner. § Describe guest room type, accommodations, local area (for multiple locations) and answered general questions. § Trained incoming agent on how to become a successful Customer Care.

Orlando, Florida Area

Primarily responsible for scheduling and selecting the modes of transportation for personnel and equipment. Organize, plan and oversee the movement of those vehicles, personnel and cargo worldwide.§ Organize, plan and oversee the movement of vehicles, personnel and cargo worldwide.§ Label cargo and freight shipment in accordance with regulatory.

Orlando, Florida Area

§ Made outbound calls to account and non-account holder on behalf of FedEx Office and shipping. § Exceeded monthly sale quota. § Gained and retained business for FedEx Ground, Freight and Office through active listening and building rapport. § Maintained the highest level of customer service while maintaining department metrics. § Expanded sales in.

Diploma, Transportation Management

6-20 Adjusters License, Claims

Completed 2/21/2019