Quay C. Email & Phone Number

Orlando, Florida Area

Lake Mary

- Educated clients on the Social Security Disability hearing process. - Educated clients on Social Security Disability Insurance.- Ensured a high level of client satisfaction by answering all client phone calls, emails and correspondence timely and within established deadlines.- Completed all hearing task, appeals, requests for information and post hearing homework within strict deadlines. In addition, update the Administrative Law Judge on missing evidence.- Established trusted relationships with our clients to ensure they feel supported throughout the process.

Maitland, Fl

§ Respond to inbound calls for members who own health reimbursement accounts with American Fidelity. § Respond to caller questions regarding pending and submitted claims, ineligible expenses,account balances and advise on information needed to process pending claims correctly.§ Research account and card transaction records to resolve caller’s questions.§ Assist with temporary password resets to online accounts and mobile app.§ Adhere to policies regarding caller interactions (Providing correct and appropriate information, entering detailed notes regarding nature of the call, and respecting caller privacy).

Orlando

§ Fulfill travel packages by booking reservations, scheduling required tours, answering questions, booking car rentals and resolving guest issues.§ Spoke with property owners and/or referrals who have purchased a travel package from marketing campaigns.§ Independently ran weekly tour report.§ Move weekly tours to accommodate onsite sales as needed with strict deadline.§ Managed the department independently on weekends as needed.§ Trained new employees on new policies and procedures prior to working in fulfillment, in addition to individually training agents as assigned.§ Regularly made outbound calls to resolve guest escalations per supervisor.§ Recognized for most packages sold in 4th quarter of 2015.§ Top Performer awards received 4th quarter 2015, 1st quarter of 2016, 4th quarter of 2016 and 1st quarter of 2017.

Orlando, Florida Area

§ Answer inbound calls from Hilton Honor Members and nonmembers to activate/schedule open date travel packages. § Resolve guest issues and complaints in a timely manner. § Describe guest room type, accommodations, local area (for multiple locations) and answered general questions. § Trained incoming agent on how to become a successful Customer Care Representative. Process charges, refunds and any upgrade suggested during the call flow. Met and maintained monthly sales/booking quota by creating and maintain lasting relationships.

Orlando, Florida Area

Primarily responsible for scheduling and selecting the modes of transportation for personnel and equipment. Organize, plan and oversee the movement of those vehicles, personnel and cargo worldwide.§ Organize, plan and oversee the movement of vehicles, personnel and cargo worldwide.§ Label cargo and freight shipment in accordance with regulatory requirements.§ Document and track inventory freight, cargo and material shipments of all types.§ Perform system administrator duties such as installing software and uploading data to computer systems.§ Prepare equipment, cargo and personnel for travel to airports, seaport and railways.§ Coordinate transportation and determine most efficient mode of transportation to meet movement mission.

Orlando, Florida Area

§ Made outbound calls to account and non-account holder on behalf of FedEx Office and shipping. § Exceeded monthly sale quota. § Gained and retained business for FedEx Ground, Freight and Office through active listening and building rapport. § Maintained the highest level of customer service while maintaining department metrics. § Expanded sales in existing accounts by introducing new products and services.§ Maintained and grew accounts with new and existing customers.

Diploma, Transportation Management

6-20 Adjusters License, Claims

Completed 2/21/2019