Sandra Carrillo Email & Phone Number

Sacramento, Ca, Us

300 Capitol Mall, Sacramento Ca 95814

Function as the liaison between business and technology teams. Collaborate with stakeholders and IT resources to define the scope of work and deliverables for projects in various phases of the Systems Development Lifecycle. Identify appropriate testing strategies and acceptance criteria based on business objectives and develop implementation approach that includes system rollback components. Utilize standards found in the Business Analysis Body of Knowledge Guide, the Project Management Framework. Maintain effective working relationships and work collaboratively as well as independently. Lead or facilitate business requirements elicitation sessions with IT and Program area resources to document business, functional and other software requirement specifications.

Sacramento, California

As the lead in the Asset Management Unit, manage and update the department’s IT hardware asset holdings. Use State Administrative Manual (SAM) in applying the appropriate process to survey assets. Monitor and process data transmitted through the HP ITSM system by division IT support staff. Create and update the procedural documents on departmental asset management process. Train, guide and mentor other asset management staff within the unit. Manage the departments’ centralized smartphone inventory. Provide administrative support to the HP ITSM system. Process incoming user administration requests such as password resets and access modifications. Create and modify database model, supplier, employee and floor plan records. Create, maintain and issue monthly and ad hoc reports using Crystal Reports as the report writer interface. Maintain SCO asset data contained within the asset management module of the Financial Information System for California (FISCal). Perform quality assurance of intake and asset tagging activities by lower level staff.

300 Capitol Mall, Sacramento, Ca 95814

Provide consultation to clients on teleprocessing applications - multifunction office automation systems, microcomputer systems, wireless communications, routers, multiline and single-line. Consultation for facilities planning activities such as complex system conversions, upgrades, relocation and office configurations. Consult with users, administrators, and engineers to identify business and technical specifications for available hardware, software, or services. Maintain equipment and provide technical video conference support to video conference coordinators. Develop and implement guidelines and instructions for use of equipment. Coordinate with equipment vendors and service providers when necessary. Meet with clients independently to maintain effective working relationships. Knowledge of state telecommunications guidelines. Document technical specifications and operating standards for telecommunications equipment.Perform Telecommunications project lead/representative for the State Controller's Office. Provide consultation on microcomputers, multifunction automated office systems, analog and digital land lines. Responsible for researching, preparing and/or analyzing technical studies and preparing cost analysis on system applications, replacement systems, expansion and enhancement growth needs. Identify, troubleshoot and resolve technical issues. Update, modify and maintain a database to ensure accurate information can be accessed when requested.

Act as lead facilities and telecommunications coordinator on office design, redesign and relocations of the SCO facilities. Provide division level management and representativesconsultation concerning facilities alterations, lease management and relocation services. Perform program space usage analysis and programmatic analysisassociated with each design/alternative. Incorporate ADA requirements and the Department's Health & Safety guidelines into floor plan designs and projectanalysis. Participate in Department annual Health & Safety inspections to lend facilities expertise to the inspection process. Provide assistance in leasemanagement activities for the SCO with representatives from the Department of General Services to acquire desired project goals. Prepare specifications forbuilding alterations, repairs and maintenance that are inclusive of varied disciplines such as physical security and data communications. Review work forcompliance. Prepare status reports for supervision and management. Accept, report, track an bring to resolution requests for building services. Prepare and revisefacilities services rules and procedural manuals and provide training to division contacts concerning rules.Perform Telecommunications project lead/representative for the State Controller's Office. Provide consultation on microcomputers, multifunction automated officesystems, analog and digital land lines. Responsible for researching, preparing and/or analyzing technical studies and preparing cost analysis on systemapplications, replacement systems, expansion and enhancement growth needs. Identify, troubleshoot and resolve technical issues. Meet with clients independently to maintaineffective working relationship. Responsible for coordinating and conducting vendor walkthroughs within secured spaces.