In 2008, Ashish realized that 'not-knowing-how-to-get-things-done' was restricting young people from ‘taking the plunge’ and standing up for environmental issues they felt deeply about. He felt a strong urge to develop a platform for young people across the world to synchronize their approach towards addressing these issues. His will to fight for the odds against the environment sowed the seeds of the foundation.As of today, Ashish is spearheading the environmental education and action driven projects at the foundation by taking care of the following responsibilities:1. Incubating Environmental Innovations2. Organizing Experiential Workshops and Activities (all age groups)3. Building Partnerships & Alliances with Events and Companies that drive the UN Sustainable Development Goals (SDGs)4. Driving Online & Social Media Awareness Campaigns5. Managing a team of Nature WarriorsAshish has delivered interactive, thought-provoking and award winning speeches at multiple domestic and international events like:Global Conference of Waste Management & Recycling (Vigyan Bhawan, New Delhi)Global CSR Summit 2019 (Sarawak, Malaysia)Eco Fiesta 2019 (Aligarh Muslim University, Uttar Pradesh)Global CSR Summit 2018 (Lombok, Indonesia)IICSR Conclave 2018 (PHD Chamber of Commerce, New Delhi)Smart Cities India Expo 2018 & 2019 (Pragati Maidan, New Delhi)iFest (IIT Roorkee)MENA Solar Power Forum (Abu Dhabi, UAE)TEDxGurgaon etc.

Ashish took care of the following functions:a) Customer On Boardingb) Relationship & Renewal Managementc) Customer Supportd) Specialized Projects for Enterprise Hospitality Customerse) Up/Cross Sell ManagementAshish has managed project management and Customer Success teams managing revenues as high as ~$10M. He has also led end-to-end customer experience management and improvement solutions.He has a rich domain experience in the following fields:a. 9+ years in SaaS companiesb. 8+ years in Customer Success Management / CRMc. 5+ years in event managementd. 3+ years in hospitality productsAshish led a 60+ member global Customer Success team spread across multiple geographies and product portfolios.

1. Manage a team of high end Product Consultants, Process Trainers & Project Leads and responsible for ensuring all SLAs are met.2. Ensure policy adherence and performance metrics are achieved.3. Communicate feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.4. Mentor team members and facilitate career development.Provide daily, weekly and monthly reports to the senior manager and senior vice president of the group about team’s performance on various metrics.5. Manage client escalations and find resolution.6. Perform random quality audits for the team to ensure that all the leads and reviewers are calibrated.7. Understand project goals, objectives, products, services and identify constraints, risks by working with the project team and stakeholders.8. Conduct performance evaluations and work towards making the team more efficient.9. Coordinate with HR to recruit, interview and hire the best talent.10. Constantly update the KRA sheets based on requirement and pain areas for all reporting levels including Associates, Consultants, Leads and Trainers.11. Work closely with the sales management to drive initiatives focused on generating more revenue from the projects.12. Work on automation projects with the operations teams to increase team efficiency and churn out more projects per consultant.13. Work with the technology team to suggest ideas focused on improving user experience and increasing project build out efficiency.14. Take internationalization efforts to help grow the APAC and EMEA team. This involved understanding international challenges and designing process improvements to cater to clients’ needs.