Who is Rajiv Sachdeva? Overview
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Quick answer
Rajiv Sachdeva is listed as General Manager at HCLTech, based in Delhi, India, India. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Rajiv Sachdeva.
Rajiv Sachdeva previously worked as Deputy General Manager at Hcl Technologies and Delivery Project Executive at Kyndryl. Rajiv Sachdeva holds Bachelor In Computer Applications, Computer Engineering from Indira Gandhi National Open University.
Company email context
Email format at HCLTech
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{first_initial}{last}@ibm.com
86% confidence
AeroLeads found 1 current-domain work email signal for Rajiv Sachdeva. Compare company email patterns before reaching out.
Profile bio
About Rajiv Sachdeva
• Dynamic career that reflects pioneering experience with 17 plus year’s success in achieving business growth objectives in diverse industry verticals• Demonstrated expertise in handling IT Infrastructure Management, ITIL Methodologies, Project Management, Incident, Problem & Change Management, Delivery Management and Client Management• Involved in the transitioning of processes and setting onshore / offshore capabilities• Excellence in streamlining systems with ability to enhance IT infrastructure operational effectiveness• Assuring adherence to all service delivery processes while carrying out the daily operation of the circle, thereby streamlining the operational activities leading to customer delight• Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level• Exceptional communicator with an uncompromising commitment to performance excellence and an ardent bias for action
Listed skills include Service Delivery, Itil, Team Management, It Service Management, and 10 others.
Current workplace
Rajiv Sachdeva's current company
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10 roles · 25 years
Rajiv Sachdeva work experience
A career timeline built from the work history available for this profile.
Deputy General Manager
Current
Apr 2022 - Present
Delivery Project Executive
Nov 2021 - Apr 2022
Deputy Global Dpe
- Responsible for handling the Integrated Services teams across the globe to ensure control on day to day operations. Delivering Infrastructure as a Service, Platform as a service, Backup as a service, Citrix and other.
- Leading migrations from customer on premises to IBM cloud platform
- Managed the team size of 200 FTE’s
- Lead the Integrated Service Managers and Service Delivery Managers across the Tower Pool Service Elements.
- Delivering account leadership to the service delivery and directing teams to develop program, project, product, business strategies, implementing resulting solutions to meet contract deliverables.
- Supervising & managing company resources and coordinating with account resources to deliver services and solutions to support the customer.
Nov 2019 - Oct 2021
Global Program Manager
Ibm Pvt India Limited
- Leading Compute Services teams (Intel, Unix, Domino, MW, DB, Sys OPS and Tools) and governing day to day operations across the Middle East and Africa region.
- Leading the Auditable Unit Leads for Patching, Security and Storage to drive compliance across MEA accounts. Ensuring supporting processes are fully implemented on the entire Tower Pool and accounts are Audit ready at.
- Leading accounts in driving required solutions/patch implementations for any major vulnerability attack in the environment. Thus, also coordinating with global teams for designing and implementing relevant strategies.
- Delivering leadership to the Compute Services teams and directing teams to develop program, project, business strategies, implementing resulting solutions to meet contract deliverables (majorly automation programs)
- Driving/Managing Service quality, performance and improvement of Compute Services across MEA accounts. Closely working with Delivery Analysts team to drive Defect Prevention Programs across accounts using Agile.
Sep 2017 - Sep 2019
Delivery Project Executive
Ibm India Pvt. Ltd.
- Responsible for handling the Integrated Services teams across the globe (India, Sweden and Poland) (Currently managing the team of 150 FTE’s)
- Leading the First Line Managers and Service Delivery Managers across the Tower Pool Service Elements and ensuring that the advanced pool structure and its’ supporting processes are fully implemented on the entire Tower.
- Delivering account leadership to the service delivery and directing teams to develop program, project, product, business strategies, implementing resulting solutions to meet contract deliverables.
- Driving/Managing Service quality, performance and improvement of service delivery processes
- Liaising with customer, project office, and vendor & sub-contractor organization to ensure positive customer satisfaction
- Participating in the creation, client approval and execution of the Client Delivery Plan
Sep 2016 - Aug 2017
Lead Service Delivery Manager
- Leading a team of Service Delivery Managers.
- Providing leadership to respective SDM/SAMs in the areas such as Incident, Problem, Change, Config Management, Tools, Technical Service Catalog, compliance and security and many other processes.
- Leading a team of SDM/SAMs located around the globe and which support the account from regional perspective.
- Assisting the DPE in setting up organization and governance for Service Development therefore closing working with account architects on new business opportunities.
- Driving continual service improvement throughout the account.
Apr 2015 - Nov 2016
Client Support Manager
- Provides leadership for Account delivery Team
- Assists the Sending DPE in managing customer satisfaction.
- Serves as a single point of contact to the Sending DPE for service delivery
- Manages all delivery communications.
- Maintain CSAT for India Delivery
- Ensure relevant governance /interlock with sending/receiving geo service lines
Mar 2010 - Apr 2015
Team Manager - Operations
Managing a team of network engineers which were responsible for provide Remote monitoring services for multiple data centers in different client locations.
Apr 2009 - Mar 2010
Tse
Vcustomer
2001 - 2004
~3 yrs
1 education record
Rajiv Sachdeva education
FAQ
Frequently asked questions about Rajiv Sachdeva
Quick answers generated from the profile data available on this page.
What company does Rajiv Sachdeva work for?
Rajiv Sachdeva works for HCLTech.
What is Rajiv Sachdeva's role at HCLTech?
Rajiv Sachdeva is listed as General Manager at HCLTech.
What is Rajiv Sachdeva's email address?
AeroLeads has found 1 work email signal at @ibm.com for Rajiv Sachdeva at HCLTech.
Where is Rajiv Sachdeva based?
Rajiv Sachdeva is based in Delhi, India, India while working with HCLTech.
What companies has Rajiv Sachdeva worked for?
Rajiv Sachdeva has worked for Hcltech, Hcl Technologies, Kyndryl, Ibm India Private Limited, and Ibm Pvt India Limited.
How can I contact Rajiv Sachdeva?
You can use AeroLeads to view verified contact signals for Rajiv Sachdeva at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Rajiv Sachdeva attend?
Rajiv Sachdeva holds Bachelor In Computer Applications, Computer Engineering from Indira Gandhi National Open University.
What skills is Rajiv Sachdeva known for?
Rajiv Sachdeva is listed with skills including Service Delivery, Itil, Team Management, It Service Management, Vendor Management, Transition Management, Outsourcing, and Global Delivery.
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