• • Responsible for handling the Integrated Services teams across the globe to ensure control on day to day operations. Delivering Infrastructure as a Service, Platform as a service, Backup as a service, Citrix and other services for a cloud based account.• Leading migrations from customer on premises to IBM cloud platform• Managed the team size of 200 FTE’s • Lead the Integrated Service Managers and Service Delivery Managers across the Tower Pool Service Elements.• Delivering account leadership to the service delivery and directing teams to develop program, project, product, business strategies, implementing resulting solutions to meet contract deliverables.• Supervising & managing company resources and coordinating with account resources to deliver services and solutions to support the customer.• Driving/Managing Service quality, performance and improvement of service delivery processes• Liaising with customer, project office, and vendor & sub-contractor organization to ensure positive customer satisfaction• Participating in the creation, client approval and execution of the Client Delivery Plan• Providing effective support to the Project Executive (PE) in identifying growth opportunities and contract profitability• Audit, compliance and security management• Cost management

• Leading Compute Services teams (Intel, Unix, Domino, MW, DB, Sys OPS and Tools) and governing day to day operations across the Middle East and Africa region.• Leading the Auditable Unit Leads for Patching, Security and Storage to drive compliance across MEA accounts. Ensuring supporting processes are fully implemented on the entire Tower Pool and accounts are Audit ready at any point of time. Ensuring all accounts are complaint as per the approved Tech Specs and fixing deviations through regular Get to Green plans and reviews.• Leading accounts in driving required solutions/patch implementations for any major vulnerability attack in the environment. Thus, also coordinating with global teams for designing and implementing relevant strategies within the business.• Delivering leadership to the Compute Services teams and directing teams to develop program, project, business strategies, implementing resulting solutions to meet contract deliverables (majorly automation programs)• Driving/Managing Service quality, performance and improvement of Compute Services across MEA accounts. Closely working with Delivery Analysts team to drive Defect Prevention Programs across accounts using Agile practices.

• Responsible for handling the Integrated Services teams across the globe (India, Sweden and Poland) (Currently managing the team of 150 FTE’s)• Leading the First Line Managers and Service Delivery Managers across the Tower Pool Service Elements and ensuring that the advanced pool structure and its’ supporting processes are fully implemented on the entire Tower Pool.• Delivering account leadership to the service delivery and directing teams to develop program, project, product, business strategies, implementing resulting solutions to meet contract deliverables.• Driving/Managing Service quality, performance and improvement of service delivery processes• Liaising with customer, project office, and vendor & sub-contractor organization to ensure positive customer satisfaction• Participating in the creation, client approval and execution of the Client Delivery Plan• Providing effective support to the Project Executive (PE) in identifying growth opportunities and contract profitability• Managing cost including annual DOU as appropriate between service delivery and the DPE/PE

• Leading a team of Service Delivery Managers.• Providing leadership to respective SDM/SAMs in the areas such as Incident, Problem, Change, Config Management, Tools, Technical Service Catalog, compliance and security and many other processes.• Leading a team of SDM/SAMs located around the globe and which support the account from regional perspective. • Assisting the DPE in setting up organization and governance for Service Development therefore closing working with account architects on new business opportunities.• Driving continual service improvement throughout the account.

• Provides leadership for Account delivery Team • Assists the Sending DPE in managing customer satisfaction. • Serves as a single point of contact to the Sending DPE for service delivery• Manages all delivery communications.• Maintain CSAT for India Delivery• Ensure relevant governance /interlock with sending/receiving geo service lines • Ensure regular reporting on service delivery performance • Interlocking with senior Management to discuss process improvements for productivity gains • Review service line performance (overall view) and devise improvement plans as required• Facilitate a One-Team operation - Facilitate technical support • Integrate services to meet service level agreements and budgets• Responsible for service quality, service delivery performance and drives service excellence• Define, Own Service/Quality Improvement plan• Lead discussions on operational Issues & ensure resolution of issues• Ensure Engagement and Transition Activities are completed on time for existing accounts• Contract Management • Authoring SOW, Periodic review & updates through Change Process • Synchronization of scope across SOW, OAM and CTM • Manage the delivery commitments according to the contract or SOW (Statement of work) • Cost/ Recovery and Financial Interlock Management • Owns cost & recovery• Cost Case preparation & approval • Ensure availability of relevant financial interlocks (ICAs) with sending geo and ensure adequacy of funding • Own cost including annual cost plan negotiations with Sending account DPE • Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account • Responsible for service delivery audit readiness • Ensures Compliance to all Business Controls activities• Regular mentoring/ guidance to account-resources on compliance • Ensure Audit Readiness for Service delivery. • Audit support and coordination

Managing a team of network engineers which were responsible for provide Remote monitoring services for multiple data centers in different client locations.