Responsible for the sourcing and shipping NCR Spare parts inventory on shipment orders for the EMEA region.To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.Key for this resolution is fast response, good communication and determination to find solutions for our customers.Stock returns/Inventory management.To ensure the return of Good and Defective stock to NCR Central Parts Depot.Arrange for Return parts collections from Customer Site locations and manage completion of JobsStock Inventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution.Inventory levels: managing stock level plans and fulfillment to obtain required service level results.Incident Management:  on Logistical service level shipments, right from Order creation to completion.Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures. Responding to email quires/requests on Parts delivery, exceptions/failures, and escalations.Business Data Reporting:Analyze daily Logistical spend and ordering Data for Historical Trends.Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.Logistics Shipment failures on the Escalation Portal to review with management.To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines.Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business

• Co-ordinating with 3PL (Third Party) Teams to track the proper handling ofShipments 24/7 especially ATM parts. Handling specifically America & Canadaincluding Global regions (EMEA, APAC) Australia, Singapore, Malaysia, Thailand,Philippines, Indonesia.• Part sourcing from Field Customer Engineer to fulfill the Back Order requests.• Part sourcing from Vendor Management team to fulfill the Back Orders.• Processing tickets using a tool named Remedy, as the CE's (Customer Engineers) areon a survey for the ATM visit. Working on Oracle Enterprise System for TH, MY,PH countries and Dynacomm.• Preparing various reports such as In-transit for part usage.• LIM Report (Logistics Incident Management Report).• LOCA Report (Left Over Call Analysis).• Tracks orders and confirms system lead times, delivery dates, and costs.• Ensured Package was properly tracked and delivered.• Work on the analysis of air freight expedited requests from repair vendors and howto reduce the cost.• Generating revenue for the company by fulfilling timely order of the requested partsby the client. Reviews planned orders, create requisitions for purchased items, andmanage approval process. Handling intra-country movement of the parts.

• Responding to client’s questions and concerns primarily regarding status of orders,receiving additional information as well as speaking with applicants via e-mail andphone.• Providing additional specialized services upon request for clients and internal teamsAct as representative/liaison for Client Service to other depts.• Managing monthly, quarterly & yearly reports as per client requirements.• Working extensively on excels to generate reports & Salesforce to manage data.• Responsible and accountable for the overall servicing quality.• Responsible for educating clients on Pricing and Collections policy guidelines.• Provide the mentorship and training to new officers.• To ensure all application are checked vigilance/original seen.

• Selling contracts and Handling Service Request / Complaints of the customers.• Preparing daily Reports and Outbound analysis.• Updating the New Product Modules.• Enter and update customer information in the database.• Maintaining quality service by following organization standards.• Go the “extra mile” to meet sales quota and facilitate future sales• Contributes to team effort by accomplishing the desire goals.

• Handling Customer Queries and Complaints• Handling customer Escalations• Preparing daily reports• Ensuring that absenteeism and adherence is avoided