-Experienced Software Testing and Support SpecialistWith a robust background in software testing and support, I have successfully set up and managed operational models for portfolio functions, ensuring alignment on program scope, release planning, vision, and business objectives. My expertise lies in managing day-to-day operations with a team of AI Data Validators and support engineers, developing execution plans to achieve OKRs, and coordinating cross-organization collaboration.-Key Skills and Achievements:--Software Testing and Support:Led the testing and support of projects utilizing artificial intelligence, machine learning, and generative AI technologies.Implemented continuous integration (CI) and continuous deployment (CD) across all managed projects, ensuring seamless and efficient software releases.--People Management:Managed the performance of over 40 employees across multiple portfolio functions, consistently achieving high employee satisfaction scores.Conducted recruitment, training, and succession planning, fostering an inclusive work environment that supports and cherishes employees.Efficiently managed resources, planned capacity, and handled volume commitments, shift management, cross-training, and leave management.--Process Management:Established the team’s operating model, vision, business objectives, and designed program scope.Collaborated closely with engineering stakeholders across geographies, navigating people and projects through organizational processes and solving operational barriers.Chaired program core team meetings, standardized processes, maximized productivity, and managed knowledge through SOP documentation, supervision, analysis, and performance feedback.--Project Management:Planned and managed releases for enterprise applications, ensuring timely and quality delivery.Partnered with various engineering domain experts to scope and build content, modules, tools, and proof of concepts.My comprehensive experience in software testing, support, and management has equipped me with the skills to drive operational excellence and deliver high-quality software solutions. I am passionate about leveraging my expertise to contribute to the success of innovative projects and teams.