Sachin Singhal Email & Phone Number

Oaks, Pennsylvania, United States

Greater Noida

•Have experince in Production support, Aplication support.•Have extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.•Extensive exposure to ITIL Service operation areas of Incident, Problem, Change, Release, Configuration Management.•Business Impact Assessment and Business Resumption/Disaster Recovery.•Have great motivation to learn new skills/technologies, excellent analytical/problem-solving skills, fast-learner, resourceful, committed, hard-worker, and self-initiative.•Skills to coordinate and communicate with project team / stakeholders. Excellent skills on communication management.

Greater Noida

•24*7 Support to SEI web based applications.•Rollout of new releases and implementation of application for new clients.•Perform SAS and FFIEC audits. •Assist application support through Incident management, Problem management, Change Management. •Manage various migrations like SQL 2000 to 2005, connect direct 3.2 to 4.2, moving the architecture of the application from VB\ASP to .NET. •Planning and execution of disaster recovery.•Manage resources to ensure that all milestones are achieved within the agreed timeframes. •Closely monitor and reporting of SLA as per the contact.•Actively involved with the team in providing technical solution and analysis of the problems.

Bachelor Of Commerce (B.Com.)

Education record

Itil Foundation V3 Certified