Sachin Stephen Email & Phone Number

Rowley Regis, England, Gb

Redditch, England, United Kingdom

Coseley, England, United Kingdom

Provided great customer service, taking orders over the phone and talking to customers in the store to make them feel welcome.Learned to make pizzas from start to finish, following Domino's recipes to make sure each pizza was perfect.Went through training to get better at everything in the store, like preparing food, taking orders, and getting pizza boxes ready.Helped keep the store looking good and made sure customers had a good experience every time they visited.Worked well with my team, especially when the store was busy, making sure we all communicated well and got orders out on time.Followed all the rules for keeping things clean and safe for everyone.Handled the busy and active parts of the job, like standing for a long time and moving around quickly to get things done.Was ready to work during the evenings and weekends, whenever the store needed me.

Birmingham, England, United Kingdom

Delivered BAU services to agreed SLAs and quality measures, contributing to second-line application support and resolving technical issues.Utilised Excel and ServiceNow to manage and report on service performance, ensuring accurate tracking and closure of support tickets.Analysed financial and engagement data to improve social media strategies and optimise budget allocation, aligning with strategic change initiatives.Developed automated processes using Excel macros to streamline data entry and validation, reducing errors by 40%.Created interactive Tableau dashboards for financial reporting, providing clear insights to stakeholders and supporting management information consolidation.Collaborated with finance team and other stakeholders to ensure accurate data management and reporting, leading to a 25% increase in reporting efficiency.Contributed to the design and implementation of KPIs, effectively measuring and monitoring the performance of application support services to ensure alignment with organisational goals.

Dordon, England, United Kingdom

• Proficient in using the voice picking system and Talkman A700 Unit for the order selection and processing. • Skilled in operating the SRX2 Module for enhanced communication and workflow efficiency. • Experienced with Zebra mobile printers for on-the-go label printing and application. • Knowledgeable in loading new jobs and selecting operational zones within the warehouse management system. • Demonstrated flexibility and adaptability by taking on additional responsibilities in Greencore, where I specialized in creating custom export sorting and packing of various products. • Successfully handled a section dedicated to heavy products, demonstrating physical strength and precision in sorting and loading. • Skilled in palletizing and using pump trucks to move the pallets to different areas of the warehouse.

Hub 5, Hinckley Park

• Role: Parcel Sorter in a fast-paced logistics and distribution environment. • Responsibilities: Played a key role in the parcel sorting process, ensuring accurate and timely distribution to various gates for trailer loading. Managed both inbound and outbound trailer operations. Achievements: • Successfully handled a section dedicated to heavy products, demonstrating physical strength and precision in sorting and loading. • Regularly took initiative in the absence of direct supervision, ensuring uninterrupted workflow and maintaining high productivity levels.

Kerala, India

Undertook a proactive role carrying out maintenance, repairs, and inspections on electrical systems, mechanical, and associated building services.Carried out Planned Preventative Maintenance (PPM) tasks to various services across the site, including working on Lighting Systems, Team Calls, L.V Electrical Installations, Security Systems, Motors, Pumps, and associated building services.Responded in the required time to ad-hoc breakdown requests to comply with contractual KPIs.Assisted in carrying out installation work involved in minor upgrading and adaptation works.Carried out systematic fault finding in a logical and safe manner on malfunctioning equipment.Worked within a skilled engineering team to ensure high standards of maintenance and compliance with legislation and guidance.

Kerala, India

Managed extensive data entries related to project resources, timelines, and costs with high accuracy, using Office 365 applications for efficient workload planning.Provided second-line support, resolving technical problems and ensuring solutions met business requirements.Developed and implemented automated data validation checks, improving data accuracy by 30% and contributing to process standardisation.Collaborated with clients and internal teams to resolve complex technical issues, enhance service delivery, and identify opportunities for improvement.Documented and implemented service management processes, ensuring smooth acceptance of changes into service and supporting major project implementations.Presented detailed project updates and recommendations based on data analysis, enhancing decision-making processes and driving service optimisation.

Master Of Science - Ms, Msc Cyber Security (Ncsc-Certified), Merit

Activities and Societies: DMU Hackers SocietyGraduated with upper second-class honours (2:1), demonstrating strong academic performance.

Certification & Training, Certified It Infrastructure And Soc Analyst

Cyber security building blocks, Infrastructure and networking, Network Security, Linux essentials, Offensive security, Web application.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering

Activities and Societies: IEEE MEMBER,POWER AND ENERGY SOCIETY MEMBER, CITE MEMBER, TECH FEST,SEMINAR'S,WORKSHOPS,MGOCSM,QUIZ.