Program Manager
CurrentCurrently leading Site Reliability Engineering (SRE) for a major video commerce customer.Successfully aligned team initiatives with organizational goals, driving significant target achievements.Implemented key SRE principles and facilitated comprehensive team training, enhancing overall expertise.Introduced impactful accelerators and automations, boosting operational efficiency.Achieved a substantial reduction in Mean Time to Recovery (MTTR), improving customer satisfaction.Enhanced platform availability, ensuring a more reliable user experience for QVC’s customers.Fostered seamless collaboration across enterprise teams, unifying efforts for greater impact.Improved website and mobile application availability through strategic coordination.Played a pivotal role in advancing the organization towards its strategic objectives.Demonstrated commitment to continuous improvement and operational excellence, driving service delivery success.Delivered strong service management by optimizing processes, meeting SLAs, and exceeding performance expectations.Cultivated a customer-centric approach, ensuring exceptional service delivery and high client satisfaction.Managed cross-functional teams effectively, leveraging diverse skills to achieve outstanding results.
