Mike “Smitty” Smith Email & Phone Number

Boston, Massachusetts, Us

Brightcove is a leading global provider of powerful cloud solutions for delivering and monetizing video across every connected device. The company offers a suite of products and services that reduce the complexity and increase the profitability of publishing, distributing, measuring and monetizing multi-screen video.

Milano, Italia, It

Recruited to join this start-up Content Delivery Network to expand their managed services SaaS and IaaS product lines into the United States and support global media, enterprise accounts, and the worldwide sales team. Currently managing all technical aspects of pre-sales, demonstration, proof of concept, and post-sales support through implementation.Highlights:• Responded to prospect RFP's, RFI's, and RFQ's and architected multiple custom solutions with complex design requirements.• Created a sales collateral library of over two dozen documents for use by sales and engineering teams.• Increased company revenue by launching a ‘Social Media Blaster’ SaaS product.• Managed the development and implementation of over 120 RESTful API's for all product features.• Created a public-facing technical document library for customer support and training located @ http://bit.ly/2k0C7wr .• Implemented a 24/7 support team, including the introduction of Slack based support chat.• Delivered custom demonstrations and POC's to prospects and current customers.

Singapore, Sg

Joined this content delivery network to support their media, Web Access Firewall (WAF), DDOS, and Website Acceleration products. Conducted QA testing on new products and performance testing against prospect and client cloud infrastructure. • Managed all technical aspects of the prospecting and provisioning sales cycle through post-sales support.• Assumed responsibility for major technical pre-sales design recommendations and related justifications, within the context of defined and client-approved requirements and constraints.• Presented network capabilities to prospects at events such as conferences and seminars including product demonstrations.• Provided internal development and engineering teams with customer requirements in the form of a statement of work (SOW) to build custom solutions.• Designed, documented, and implement website acceleration, and live/VOD media delivery configurations, incorporating network design method, capacity planning, streaming, SSL, SNI SSL, DNS, HTML, access control, and W3C compatible technologies.• Assisted Regional Account Directors in winning complex technical sales.

Tewksbury, Ma, Us

Recruited to join this content delivery network to provide pre and post-sales SaaS and IaaS support for their worldwide sales team. I assumed responsibility for major technical pre-sales design recommendations and worked with the support, development, engineering, and product management teams to improve the overall customer experience (UX).• Recruited and managed a team of six remote sales engineers across multiple time zones.• Helped spearhead the development and introduction of the first true multi-protocol streaming service backed by a CDN in the industry.• Increased company revenues by over $750,000 by implementing a third party OVP SaaS service.• Enacted best practices across the entire organization to support the most comprehensive video and audio streaming capabilities for leading broadcasters.• Designed and implemented Edge Computing, Content Delivery, Stream and Object Caching through a statement of work (SOW) document.• Managed professional service contracts with third-party vendors including software providers and contracted developers.

Franklin, Tn, Us

Joined this network of over 750 radio stations across the United States to build, deploy and market their next-generation streaming platform. Introduced new and emerging technologies to improve reach and listener customer engagement.Highlights:• Created departmental support documentation, requirements documents, KPIs, project timelines and executive overviews.• Architected and implemented a live media delivery solution that saved over $300,000 annually on live streaming royalties.• Implemented bandwidth saving measures by adding cloud managed services, reducing streaming costs by $150,000 annually.• Implemented redundant infrastructure at an offsite data center.• Procured all third-party ‘managed services’ contracts as well as management of all vendor (VAR) relationships within the Information Technology department.• Acted as Project Manager on several infrastructure expansion projects.

New York, Ny, Us

Recruited to join this group of four radio stations to improve technical operations and listener (customer) engagement. Duties also included training new and current employees on the use of digital hardware, and complex radio broadcasting equipment as well as managing department employees to improve support response times.Highlights:• Implemented new, instream ad insertion technology platform for all stations in the cluster, creating new revenue generation opportunities.• Spearheaded an initiative to launch radio automation technology that improved the company’s productivity and created a new revenue stream.• Trained employees on procedures and operation of computer, telecom and radio equipment.

New York, Ny, Us

Joined this five station group to improve technical operations, listener (customer) engagement, and establish individual, streaming audio websites for each station.Highlights:• Spearheaded an initiative to launch radio automation technology that improved the company’s productivity and created a new revenue stream.• Designed and implemented five company websites.• Employee of the year for 2002.• Trained employees on procedures and operation of computer, telecom and radio equipment.

Chico, Ca, Us

Highlights• Supported over 3,500 current and retired university faculty and staff.• Diagnosed and solved hardware, software, network and telecom issues. • Conducted training classes and orientations for faculty and staff. • Developed documentation for internal and external use.

Ba, Public Relations And Human Resources Management

Communication And Media Studies