As a Social Media Handler and Customer Service professional at Auto Legends, I manage the brand's online presence, engaging with customers across various platforms and ensuring prompt resolution of inquiries. My role focuses on creating a positive customer experience while enhancing brand visibility and fostering strong customer relationships.

Client Management: Tailored social media strategies to client KPIs,aligning with business goals.Strategy Execution: Developed and managed social media plans,achieving 30% engagement and 25% follower growth in the firstquarter.

In my role at Moram Napu, an agency within the gaming industry, I led Business Development efforts, identifying and capitalizing on growth opportunities while cultivating strategic partnerships. I also focused on enhancing Customer Experience by implementing innovative strategies that improved client engagement, resulting in stronger relationships and business growth.

As a Customer Service & Sales Professional, I provided exceptional online support to customers while driving sales. I focused on understanding customer needs, resolving issues efficiently, and delivering a seamless experience that fostered customer loyalty and increased revenue.

At Furtados School of Music, I excelled in communication, ensuring customer satisfaction, and building strong relationships. As an Academic Service Quality professional, I managed calls, emails, and chat processes, efficiently raising tickets and resolving issues for online customers. My focus was on delivering exceptional service and creating memorable experiences.