Sadaf Usmani Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Seattle, Washington, United States

Seattle, Washington, United States

Oversee 4 full time and more than 260 front of house event team members. Execute over 150 arena events including NHL games, concerts, comedy and family shows, after successfully opening the venue in 2021. Responsible for development and implementation of day of event team member training programs and reference guides. Negotiate union contract and establish team member culture and incentives. Create guidelines for all incoming and outgoing guest communications. Coordinate with our teams and… Show more Oversee 4 full time and more than 260 front of house event team members. Execute over 150 arena events including NHL games, concerts, comedy and family shows, after successfully opening the venue in 2021. Responsible for development and implementation of day of event team member training programs and reference guides. Negotiate union contract and establish team member culture and incentives. Create guidelines for all incoming and outgoing guest communications. Coordinate with our teams and other internal departments regarding action plans stemming from these communications and short term and long term changes to event operations. Show less

East Rutherford, New Jersey

• Facilitated training presentations to 800+ event day team members• Collaborated among internal departments, clients, promoters, and stakeholders• Managed event reporting, incident tracking and guest feedback to track trends

East Rutherford, New Jersey

• Helped execute stadium events, including NFL football games, soccer matches, and concerts hosting up to 82,000 guests • Managed 25 event day team members in guest recovery and service operation efforts • Handled all guest feedback and follow up through surveys, phone, email and social media

Greater New York City Area

Assisted the Director of Special Events in organizational planning and fundraising of the 2014 Paley Prize Gala honoring ESPN’s 35th Anniversary. Served as on-site contact on event day for all VIP clients and attendees.

Greater New York City Area

Assisted in the logistics and production of Questex’s largest annual LTX tradeshow by serving as the point of contact between senior leadership, internal departments and multiple clients in preparation for the event

Florham Park, New Jersey

Created a positive first impression of the hotel and its brand by utilizing quick problem-solving, time-management and personable skills in initiating and maintaining the guest experience Corresponded with clients and sales planners in preparation of conferences/events according to requests and guidelines

Bachelor Of Science, Hospitality Management

Education record

Study abroad program with British tutorial system through Fairleigh Dickinson University