Sadaf Z. Email & Phone Number

St. John'S, Nl, Ca

India

Benefit consultant Renewing and retaining. Customer Relationship Management.Scaling Business.

Bengaluru, Karnataka, India

Plum helps companies care better for their employees by offering group health insurance and benefits that are accessible, inclusive and simple. Helping employees and employers use their health benefits in a seamless way.Developing a deep level of understanding and knowledge of the entire product and process.Addressing queries and concerns in a timely and accurate way.Developing and implementing process.Coordinating with insurance partners.Interacting with internal and external teams for quick resolution and customer satisfaction. Managing Opfin policy customers and ensuring smooth drive.Being the single POC for Plum and Razorpay.

Bengaluru, Karnataka, India

Studied Account patterns and behaviour.Identified any fraudulent activities.Scrutinized transactional data activity to identify fraudulent behaviour.Communicated with clients to verify any suspicious activity on their Adword Platforms.Developed and Implemented Fraud prevention strategies and tactics to reduce risk and minimise financial losses. Ensured Customer Satisfaction and Customer Retention. Gave logical reasonings and solutions.

Bengaluru, Karnataka, India

Managed projects from initiate to closure along with taking full accountability. Planned, Organised and Completed each task at efficient time. Acted as a mediator between company and customers.Managed customer service along with customer retention. Resolved any issue during project lifecycle.Lead and Motivated team members on a proactive basis. Prepared outline estimating the goals, scopes, required budget and timing to complete the project in order to meet companies financial goals.

Bengaluru, Karnataka, India

Created content for students for school level Maths and Science along with foundation courses. Ensured continuous quality review of academic content and question bank ensuring error free content.Monitored the content Live on the Platform.Researched, Proofread and Published content on online platforms. Ensured accuracy in spellings, grammar and syntax in outputs.