Sadé B. Email & Phone Number

 Achieved high customer service ratings on all resolved trouble tickets Helped at the in-house helpdesk providing technical support by phone and in person to the facilities staff.  Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers. Provided phone support, desk-side technical support and bench-top diagnosis and repair. Responsible for loading new software and systems on existing equipment.  Responsible for… Show more  Achieved high customer service ratings on all resolved trouble tickets Helped at the in-house helpdesk providing technical support by phone and in person to the facilities staff.  Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers. Provided phone support, desk-side technical support and bench-top diagnosis and repair. Responsible for loading new software and systems on existing equipment.  Responsible for performing troubleshooting activities prior to the implementation of new systems.  Administered the IT department and maintained a log of all problems detected and system backups.  Maintained backups and for project work such as new builds and worked closely with software suppliers to resolve issues. Developed and maintained administrative process to achieve organizational objectives and to improve accuracy & efficiency. Show less

Miami Fl

 Built relationships with distributors and clients by providing top notch customer service. Greeted customers warmly and ascertain problem or reason for calling  Served as a primary receptionist for office of eight professionals and five administrative support staff  Troubleshoot student workstation technical issues for full spectrum of users providing effective and efficient assistance. Communicated effectively and professionally with co-workers, management and other… Show more  Built relationships with distributors and clients by providing top notch customer service. Greeted customers warmly and ascertain problem or reason for calling  Served as a primary receptionist for office of eight professionals and five administrative support staff  Troubleshoot student workstation technical issues for full spectrum of users providing effective and efficient assistance. Communicated effectively and professionally with co-workers, management and other departments Interviewed student candidates via phone and in-person and assisted with field employee on boarding & off-boarding.  Assisted with training and supervision of central office student assistants  Maintain inventory & office supplies, coordinated event planning and provided accounting and budgeting support Show less

 Built rapport with customers by asking probing questions and utilizing effective listening skills Thoroughly learned the company's product offerings and contributed to an increase in monthly sales. Drove sales through upselling products based on customer's past purchases and preferences. Oversaw calendar maintenance, appointment scheduling and expense report preparation Offered extended service plans & financing options and worked with the sales team to provide superior… Show more  Built rapport with customers by asking probing questions and utilizing effective listening skills Thoroughly learned the company's product offerings and contributed to an increase in monthly sales. Drove sales through upselling products based on customer's past purchases and preferences. Oversaw calendar maintenance, appointment scheduling and expense report preparation Offered extended service plans & financing options and worked with the sales team to provide superior customer experience  Provided administrative support to front office, including answering phones, filing customer and sales related paperwork  Responsible for closing registers, including banking functions such as counting end of day cash, reconciling accounts, and preparing bank deposits  Established clientele for repeat business and maintained customer contacts  Receive acknowledgements for superior customer service and professionalism. Met individual and team sales goals, including Jr. Associate monthly goal of $5k. Show less

• Provided customer service skills to passengers that exhibited advanced cultural sensitivity and ability to work with diverse populations. • Ensured completion of tasks with a time and safety awareness to accommodate on time arrivals and departures. • Developed advanced interpersonal communication skills to assist with problem solving, passenger conflict resolution and develop team work in a high stress work environment. • Trained in basic emergency medical care and… Show more • Provided customer service skills to passengers that exhibited advanced cultural sensitivity and ability to work with diverse populations. • Ensured completion of tasks with a time and safety awareness to accommodate on time arrivals and departures. • Developed advanced interpersonal communication skills to assist with problem solving, passenger conflict resolution and develop team work in a high stress work environment. • Trained in basic emergency medical care and aircraft safety procedures including federal and aviation documentation Show less

 Provided customer service skills to passengers that exhibited advanced cultural sensitivity and worked with diverse populations  Ensured completion of tasks with a time and safety awareness to accommodate on time arrivals and departures  Responded and adapt to developing challenges and obstacles when under pressure calmly and logically to develop working solutions in a timely manner in a high stress work environment  Trained in basic emergency medical care and aircraft safety… Show more  Provided customer service skills to passengers that exhibited advanced cultural sensitivity and worked with diverse populations  Ensured completion of tasks with a time and safety awareness to accommodate on time arrivals and departures  Responded and adapt to developing challenges and obstacles when under pressure calmly and logically to develop working solutions in a timely manner in a high stress work environment  Trained in basic emergency medical care and aircraft safety procedures including federal and aviation documentation  Served passengers food and beverages for the duration of each flight  Seated passengers and assisting with overhead baggage  Provided pre-safety instructions before departure of flight Show less

•Ensured timely delivery of operational supplies as Procurement Officer•Responsible for daily administrative tasks including accurate documentation and accounting reports•Performed detail oriented work and Multi-tasking to ensure that all departments needs were met

•Greeted customers and determined their needs and wants• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Provided advice to clients regarding particular products or services• Explained the use and advantage of merchandise to customers• Answered customers’ queries and concerns• Showed the live working of merchandise• Quoted prices and discounts as well as credit terms… Show more •Greeted customers and determined their needs and wants• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Provided advice to clients regarding particular products or services• Explained the use and advantage of merchandise to customers• Answered customers’ queries and concerns• Showed the live working of merchandise• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates• Prepared sales contracts and accepted payment through cash, cheque and credit card• Assisted in display of merchandise• Maintained sales records for inventory control Show less

Bachelor'S Degree, Psychology

Associate'S Degree, Psychology

Activities and Societies: Phi Theta Kappa Honor Society