Sadek Mefti Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

As a Presales & Solutions Engineer in a Healthcare & Revenue Cycle Management solution company, my role involves seamlessly combining technical knowledge with effective client engagement to secure successful partnerships and drive revenue. Here are key highlights of my contributions:• Collaborating with the sales team to identify and understand customer needs and business requirements.• Conducting product demonstrations and presentations to prospective clients, showcasing the features and benefits of our healthcare software solutions.• Preparing and delivering persuasive product demonstrations and presentations, tailored to the specific needs of each customer.• Assisting in the development of customized solutions by working closely with the product development and technical teams.• Addressing customer inquiries and provide comprehensive responses to technical questions.• Conducting market research and competitor analysis to stay up-to-date with industry trends and positioning.• Collaborating with the marketing team to create sales collateral, including presentations, proposals, and case studies.• Attending industry events, conferences, and trade shows to represent the company and generate new leads.• Building and maintaining strong relationships with key stakeholders, including healthcare professionals, administrators, and decision-makers.

Dubai, United Arab Emirates

• Conducting comprehensive client needs assessments to tailor solutions effectively.• Delivering compelling product demonstrations and presentations that highlight value.• Establishing and maintaining high-level relationships with assigned key strategic accounts.• Collaborating closely with sales teams to align solutions with client objectives.• Delivering pre-sales and post-sales technical support, ensuring a smooth experience for clients and maintaining high levels of satisfaction.• Acting as a Single Point of Contact for Arabic and French speaking clients.• Collaborating closely with development teams to ensure the smooth integration of our solutions to ensure a smooth experience for clients.• Taking charge of implementation, training, and customer service to guarantee client success.• Developing project management skills to help with the successful transition to the execution phase.• Developing documentation and resources supporting implementation and troubleshooting processes.• Staying current with industry trends and product developments for a competitive edge.• Areas of expertise: Aldebaran Robotics, Pudu Robotics, Temi, Plural.io, Grabba, RPA, Scandit, Abby, Microsoft Intune, Samsung B2B Devices, Samsung Knox Suite, and more...

Customer Success Specialist 2020-2022 (Full-time):• Built and maintained strong customer relationships to ensure long-term satisfaction.• Analyzed customer feedback for continuous improvement.• Collaborated with teams to enhance the customer experience.• Delivered training sessions on product use.• Implemented best practices to boost retention rates.• Conducted regular follow-ups with clients.Customer Service Specialist 2018-2020 (Part-time):• Provided exceptional customer service to understand client needs, and address concerns effectively.• Answered incoming calls and provided technical support for Bouygues Télécom clients.• Diagnosed and fixed problems on Fiber optics, DSL, VOIP & IPTV.• Guided the customer through troubleshooting steps to resolve their issue.• Provided technical guidance and advices to customers.• Acted as a Single Point of Contact for Arabic & English speaking clients.• Daily usage of Salesforce.com, for clients' history.

• Started learning the sales skills with my father as a hobby since the age of 8.• Started working part-time until the age of 20.• Became assistant manager in 2018.• Managed inventory efficiently, minimizing shortages, and optimizing stock levels.• Motivated team to create a healthy work environment.• Coordinated with suppliers and logistics providers to ensure timely and cost-effective deliveries, improving supply chain efficiency.• Thrived under pressure during high demand events.• Acquired extensive knowledge of electronics and home appliances.• Effectively communicated technical information to customers.• Areas of expertise: DSL, IPTV, Audio-Visual, Cables, Network Tools, Satellite Receivers & Hardware Tools, Micro-Controllers and Micro-Chips, Lighting Tools, TV Memberships.

• Developed and launched an e-commerce website using WordPress and WooCommerce.• Optimized the website for mobile, tablet, and desktop use.• Managed all aspects of the website, including marketing, customer service, and SEO.• Grew the website to over 1000 monthly visitors by implementing targeted social media marketing campaigns and optimizing the website for search engines.• Utilized my strong problem-solving and communication skills to resolve customer issues and ensure a positive user experience.• Worked effectively to deliver successful results on time and within budget.

• I helped the company to build a security to protect metal fragments from gettinginside the crusher's blades and induce heavy and costly damages.• The purpose of this intership was to ameliorate and optimize a plastic crushingmachine "TRIA 35-30 XT/BM".

• SNC Lavalin is a thermal power plant supplied by gas or diesel with a total capacity of1200MW (3x 400MW). I helped the company to study the maintenance of adesalination plant seawater using a technique called “reverse osmosis”.

Master'S Degree, Automation And Control Systems

Bachelor'S Degree, Automation Engineer Technology/Technician