Sadek Mefti Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• As a Presales & Solutions Engineer in a Healthcare & Revenue Cycle Management solution company, my role involves seamlessly combining technical knowledge with effective client engagement to secure successful.
• Collaborating with the sales team to identify and understand customer needs and business requirements.
• Conducting product demonstrations and presentations to prospective clients, showcasing the features and benefits of our healthcare software solutions.
• Preparing and delivering persuasive product demonstrations and presentations, tailored to the specific needs of each customer.
• Assisting in the development of customized solutions by working closely with the product development and technical teams.
• Addressing customer inquiries and provide comprehensive responses to technical questions.

Dubai, United Arab Emirates

• Conducting comprehensive client needs assessments to tailor solutions effectively.
• Delivering compelling product demonstrations and presentations that highlight value.
• Establishing and maintaining high-level relationships with assigned key strategic accounts.
• Collaborating closely with sales teams to align solutions with client objectives.
• Delivering pre-sales and post-sales technical support, ensuring a smooth experience for clients and maintaining high levels of satisfaction.
• Acting as a Single Point of Contact for Arabic and French speaking clients.

• Customer Success Specialist 2020-2022 (Full-time):
• Built and maintained strong customer relationships to ensure long-term satisfaction.
• Analyzed customer feedback for continuous improvement.
• Collaborated with teams to enhance the customer experience.
• Delivered training sessions on product use.
• Implemented best practices to boost retention rates.

• Started learning the sales skills with my father as a hobby since the age of 8.
• Started working part-time until the age of 20.
• Became assistant manager in 2018.
• Managed inventory efficiently, minimizing shortages, and optimizing stock levels.
• Motivated team to create a healthy work environment.
• Coordinated with suppliers and logistics providers to ensure timely and cost-effective deliveries, improving supply chain efficiency.

• Developed and launched an e-commerce website using WordPress and WooCommerce.
• Optimized the website for mobile, tablet, and desktop use.
• Managed all aspects of the website, including marketing, customer service, and SEO.
• Grew the website to over 1000 monthly visitors by implementing targeted social media marketing campaigns and optimizing the website for search engines.
• Utilized my strong problem-solving and communication skills to resolve customer issues and ensure a positive user experience.
• Worked effectively to deliver successful results on time and within budget.

• I helped the company to build a security to protect metal fragments from gettinginside the crusher's blades and induce heavy and costly damages.
• The purpose of this intership was to ameliorate and optimize a plastic crushingmachine "TRIA 35-30 XT/BM".

• SNC Lavalin is a thermal power plant supplied by gas or diesel with a total capacity of1200MW (3x 400MW). I helped the company to study the maintenance of adesalination plant seawater using a technique called “reverse.

Master'S Degree, Automation And Control Systems

Bachelor'S Degree, Automation Engineer Technology/Technician