Sadia Ali Email and Phone Number

Administer and Manage both in house and external pension schemes.DB and DC products.Payroll

To be responsible for dealing effectively with the corporate complaints, Members' enquiries and Ombudsman enquiries.To work as part of a team to deliver high-quality responses to customer complaints and enquiries.To develop and maintain good relations with service areas and partner agenciesPromote a positive image of the Council and enhance its reputation.To take a lead role in a specific area of work or projects on behalf of the Manager

Addressed and resolved concerns or grievances raised by customers and clients. related to their pension and investment products, in a fair, transparent and efficient manner. Managed my caseload and ensured work was completed in line with FCA timescales and standards. Ensured transparency of the complaints process and customers kept informed and updated. Undertook investigative duties to look into the root causes of the complaints to improve the service.Liaised effectively with… Show more Addressed and resolved concerns or grievances raised by customers and clients. related to their pension and investment products, in a fair, transparent and efficient manner. Managed my caseload and ensured work was completed in line with FCA timescales and standards. Ensured transparency of the complaints process and customers kept informed and updated. Undertook investigative duties to look into the root causes of the complaints to improve the service.Liaised effectively with other areas of the business and stakeholders within the business to communicate improvements and changes made to the service and ensure standards were maintained to meet FCA requirements. Show less

Assisting members with claims, transfers and fund managment journey, through the understanding of procedure and requirements, whilst navigating serveral in house data bases. Dealing with and providing IFA with information. Dealing with and taking appropriate action dealing with complaints.