Sadia Amjad Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

Manage customer service experience and handle escalations as the main contact point.Oversee the health of operational accounts and ensure key SLAs and metrics are met.Conduct regular business reviews with Account Managers and clients.Work with PMO, Operations, and Supply Chain teams on deployments, inventory, and delivery.Address customer issues by coordinating resources for quick resolution.Ensure consistent support across accounts and measure performance against SLAs.Keep account documentation updated and use tools like the CAM Dashboard for reporting.Identify and act on opportunities for account growth and process improvements.Collaborate with internal teams to resolve issues and manage risks.

Islamabad

Conducted 300-350 outbound calls daily, successfully acquiring 6-10 qualified leads per week.Established and nurtured strong relationships with prospects by actively addressing concerns and providing tailored solutions, driving significant interest and engagement.Worked closely with the sales team to ensure seamless lead handover, optimizing conversion opportunities and boosting sales effectiveness.Maintained accurate and up-to-date CRM records, facilitating efficient follow-up and comprehensive tracking of prospect interactions.Regularly monitored key performance indicators (KPIs) to assess the effectiveness of outreach efforts and adjust strategies accordingly.Implemented rigorous lead qualification processes to ensure only high-quality leads were passed to the sales team, improving conversion rates.Conducted market research to stay informed about industry trends and competitor activities, helping to refine engagement strategies.Established a feedback loop with prospects and clients to gather insights and continuously improve the engagement approach.Participated in regular training sessions to stay updated on best practices and enhance communication skills.

Rawalpindi, Punjab, Pakistan

Lead the development and execution of social media strategy.Create engaging content to showcase interior design projects.Manage social media campaigns across various platforms.Analyze performance metrics to optimize strategies.Interact with the online community to foster engagement.Increase brand visibility and customer engagement.

Islāmābād, Pakistan

Successfully managed multiple projects simultaneously, ensuring adherence to timelines.Spearheaded the end-to-end recruitment process, encompassing candidate shortlisting, data management, and report generation for prominent headhunting projects with organizations such as NBP and HEC.Assisted in meetings with clients.Translated client requirements into actionable plans and drafted detailed reports and proposals to clearly communicate project scope, deliverables, and recommended strategies.Ensured that reports and proposals were tailored to address client needs, highlighting key findings, potential solutions, and associated benefits.Developed comprehensive organograms to visually represent clients' organizational hierarchies, reporting lines, and key roles and responsibilities.Identified areas of improvement and recommended suitable actions based on research outcomes, organograms, and best practices within the industry.

Taught business subjects such as "Managing People in Organizations", Personal Effectiveness", "leadership, Motivation and Group Dynamics", Business Ethic, "HRM" to students online via zoom.Made PowerPoint presentations to deliver lecture after thorough research from web and books.Evaluated assignments of students.

Islamabad, Punjab, Pakistan

Analyzed financial data, both current and historical, to develop strategies for cost reduction and revenue enhancement.Identified and pursued new business opportunities to drive growth.Collaborated with Chinese executives to implement effective marketing strategies and explore new market opportunities.Monitored and managed company expenses, ensuring adherence to the budget.Provided training and mentorship to team members to enhance their skills and performance.Developed and presented business ideas to potential investors.

Islamabad Stock Exchange

Developed content for but not limited than 200+ Blog articles, product descriptions for Amazon and company websites.Conducted thorough research on topics related to industry to develop original authentic content from scratch.Created graphs, charts and info graphs as a part of my job.

Islāmābād, Pakistan

Worked as a Coordinator at 2 national-level events that are listed below;1. HEC- Microsoft Imagine Cup 2020 at Pak-China Friendship Centre where I conducted interviews of the participants.2. Transformers Roadshow at Comstech Islamabad where I have assisted in forming execution strategy. Graphic Designing for social media.I was responsible for proofreading and checking the quality of marketing content.I have also designed emails and taglines for the organization as a part of my job.I was involved in media and communications departmental discussions and meetings along with work cross-functionally amid various team members.Provided secondary as well as tertiary assistance to various team members as needed.Prepared and distributed plans, agendas and reports etc.Prepared and rendered presentations and briefings to the team members.

Islāmābād, Pakistan

Arranged and Delivered a session on "Code of Ethics" with other members,Made sure that Local compendium is in compliance with national compendium.Made sure that all teams are following the legal standards.Served as ground promotions ambassador for Islamabad Youth Speak Forum 2020 arranged in Bahria University Islamabad Campus. Sold 150+ tickets in 3-days for YSF.

Master Of Business Administration - Mba, Marketing, 3.5

Bachelor Of Business Administration - Bba, Marketing, 3.5

Activities and Societies: President Arts n Dramatics society Coordinator Media Club Participated in UCP Tarka 2020

Fsc, Pre-Engineering