Xin (Sadie) He Email & Phone Number

Canada

Canada

• Built a branch hypercube from scratch, demonstrating expertise in data architecture and conducting in-depth data exploration. Utilized machine learning techniques, specifically K-prototypes, to segment and create branch personas, enhancing understanding of branch dynamics and customer behavior• Collaborated with cross-functional teams to translate strategic questions into business requirements and then into analytical solutions. Presented findings and recommendations to stakeholders to drive data-driven strategy.· Conducted a deep dive into client behavior, leveraging predictive models and algorithms to extract actionable insights from large datasets. Delivered comprehensive views on the connection between sales and servicing events.

• Providing business intelligence and data analytics through the creation, production and management of reporting that helps drive actionable insights and support RBCI as a data-driven organization.• Responsible for the design, development and management of regular production and ad-hoc reporting requests of medium to low complexity.• Responsible for constructing and maintaining data architectures and production schedules.• Ensures timely and accurate responses to each request within acceptable time service standards by the business.• Test and explore data to conduct data analysis, aggregation and management activities.• Manage day to day workflow and negotiate realistic timelines.

10 York Mills

• Processed complex client transactions within RBC product or service lines utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and documents• Analyzed and ensured all data were examined for completeness and accuracy• Reviewed all transactions, reports, data to make sure compliance with policies and guidelines• Dedicated in identifying and recommending solutions to recurring errors and servicing gaps andproviding other opportunity spotting initiatives to the Team Leader to continue improving the workflow

• Assisted personal banking clients with opening new accounts and lines of credits, understanding online banking, financial planning and advice, and various other banking services • Provided expert customer service, ensuring all issues were resolved in an accurate and timely manner Attended daily meetings and provided updates; entered client information into database• Shadowed the manager and gained experience in risk management and anti-money laundering and anti-terrorist financial policies

Bachelor Of Mathematics, Mathematical Economics & Computer Science

Key Projects: • Performed a research project on the advantages and disadvantages of small business loans • Developed an e-commerce.

Master'S Degree, Data Science And Analytics, 94

Activities and Societies: Machine Learning | Data Tools & Management| Data Algorithms | Data Mining | Data Visualization| NLP.